Address
Form of work
SalaryThis role is based in the Greener Futures Volunteering and Community Benefit Team and will help deliver grant programmes for businesses and communities. Grant programmes currently include ETCI A3 EV programme, rural development, energy efficiency loan programmes and business support programmes. The responsibilities of the role include-
Responding to enquiries from businesses that are applying for funding and supporting their project applications through the process stages
Checking information provided by businesses for completeness and accuracy
Addressing queries and securing any missing information Supporting project applications through the process stages
Arranging and monitoring payments to businesses
Keeping records up to date and preparing reports
The Council is undergoing a period of unprecedented change and this role will be an important part of the ongoing transformation through maximising grant funding opportunies. Working collaboratively with the wider Greener Futures team and a broad range of internal and external stakeholders, the role will be essential to delivering programmes as part of the Greener Futures Climate Change Strategy, Surrey's Vision for 2030 and other corporate priorities.
Planning & Organising
Undertake and coordinate projects, feasibility studies and reviews in a defined area of activity to support and enhance service delivery.
Provide a range of specialist services advising and assisting customers in area of expertise, to maximise service quality, efficiency and continuity.
Plan and prioritise own work activities for the months ahead, to ensure operational efficiency.
Respond effectively to changing demands, adjusting priorities as needed.
Policy and Compliance
Ensure personal and where appropriate team compliance with established protocols, procedures and practices.
Audit and monitor compliance of 3 parties with organisational requirements.
People & partnerships
May manage staff, or supervise the work of others, allocating and prioritising work and managing performance to secure efficient service delivery.
Resolve issues/queries independently, recommend alternative solutions if unable to assist, and ensure efficient, day-to-day customer service is delivered.
Resources
May be required to maintain specialist equipment, systems and software (or maintain knowledge of these in some roles)
May manage or assist with budget/resource management in accordance with the organisation's policies and procedures. Analysis,
Reporting & Documentation
Collate, store, record and analyse relevant data producing high quality reports, controlling data quality and integrity and recommending actions as appropriate.
Duties for all Values:
To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. To have regard to and comply with safeguarding policy and procedure as appropriate.
Knowledge, Skills and Experience
Experience of administration
Excellent customer service and communication skills
Attention to detail, speed and accuracy in handling queries and information
Able to work effectively as part of a team but also independently
Experience of working with customers and suppliers
Good IT skills including use of MS office (Word, Excel, database management systems)
Willingness and ability to travel around the county, with access to a car to reach remote locations. Willingness to occasionally work evenings and/or weekend
Interest in climate change and sustainability
Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
