Ground Operations Officer

Air Personnel are looking for three Ground Operations Officer's to join their client based at Norwich Airport

Working Hours: 6on-3off Shift Pattern – working a mixture of earlies (5:30am-1pm) and lates (1pm-9pm)
The Ground Operations role is an integral part of our operation at Norwich, ensuring effective and efficient day-to-day operations of the company’s business activities. The role is responsible on a shift basis for the safe ground handling operation of aircraft, as well as the completion of some Health & Safety checks.
We are looking for Ground Operations Officer with a passion for and experience of providing excellent customer services within a highly regulated environment. To be successful, individuals will possess exceptional communication skills, with a can-do attitude who enjoys working within a fast-paced customer focused environment.
If you’re interested in joining a professional, close-knit and dynamic team, on excellent terms and with associated long-term employment stability, then please apply to be considered for this exciting vacancy.
 

Responsibilities of Ground Operations Officer:

• Comply with the processes, policies and procedures incorporated in the Ground Operations Manual to handle aircraft
• Coordination of passenger Check-in and manifests
• Loading and unloading of passengers onto the aircraft
• Baggage and freight manifesting
• Loading and unloading of passenger baggage and freight
• General labouring duties
• Complete aircraft towing operations
• Complete aircraft refuelling operations including fuel quality checks
• Booking of flight movements
• External and internal cleaning of aircraft in line with company procedures
• Maintain required records in relation to ground handling operations.
• Facilitate security escorting of contractors as required
• Act as duty First Aider and Fire Marshall
• Completion of daily Flight report and sending to Airport Accounts
• Apron FOD checks
• Monitoring, responding and actioning individual company email box

Skills, Qualifications and Experience required for Ground Operations Officer:
Essential

Good IT skills and basic knowledge of all Microsoft Office applications

A passion for service delivery with knowledge of working in a highly regulated industry

Excellent customer service skills and experience

Excellent communication skills with a range of audiences, including management

An efficient and organised personality

Self-motivated and willing to learn and self-develop

Ability to exercise time management to fulfil the role as directed

Advantageous

Experience of working in an airport ramp environment is highly desirable, but not essential

Experience of towing aircraft and driving HGV type vehicles is desirable

Previous knowledge and understanding of what is required of Ground Operations in the Aviation industry is highly desirable

In addition to a Competitive Salary, we will offer you:

Competitive Group Pension Scheme

Comprehensive Life Assurance *

Comprehensive Income Protection *

Comprehensive Travel Insurance *

Comprehensive Private Healthcare (after successful passing of probation) *

Investment in Training, Qualifications and Professional Development

This is a great opportunity to join this team and company who will help you develop your career and offer the tools and support to do this.

Please call Michelle for further details or email your CV