Guest Services Executive

Guest Services Executive - Front of house & Reservations, London, Kensington - £28,000 - £30,000

8:30am - 8:30pm 4 on and 4 off.
This is a great opportunity is to join an fantastic team, who are proudly delivering a high standard of customer services within a luxury serviced apartment brand. This position would suit someone currently in a busy reservations or reception position from a 4* or 5* hotel looking for a varied position with more responsibility and better work-life balance with set hours.
Key responsibilities:
* Build and maintain relationships with our guests, clients, bookers, travel agents and colleagues, First point of contact for all guests
* Carry out show rounds for potential guests, bookers, and travel agents.
* When required to seek for new business opportunities, prepare price comparison and other market related activities
* Responsible for booking Taxis and Limousine, e.g. guests and clients.
* Handling all incoming enquiries in a professional manner, maximising occupancy monitoring rates and ensuring availability on all channels.
* Acting as a Duty Manager while on shift alone, in addition to offering support to our Housekeeping and Maintenance teams
* Providing excellent customer service by responding to guest enquires in a timely manner and assuring our guests are always accommodated to the highest standards.
* Conducting check ins, check outs and undertaking apartment familiarisation tours.
* Handling and resolving complaints, escalate when necessary
* Working with Housekeeping to ensure that cleaning standards are maintained, conduct checks on apartments prior to guest arrival; Ensure the cleaning standards and presentation of the
communal areas are up to the highest standard.
* To ensure that maintenance issues are reported and dealt with, and monitored as required
* Liaise with all other colleagues to ensure the smooth running of all the apartments
* Act as a custodian to both buildings whilst on duty
* Take payments and reservations, managing extensions
Knowledge, skills, experience:
* Previous experience of customer service within a serviced apartment, hotel, or hospitality environment preferred (Ideally 4* high or 5-star service)
* Excellent hospitality and communication skills - fluent written and oral English
* Strong customer service skills
* Knowledge of hospitality in the area especially with local high-end operators, events and activities.
* Can-do attitude and great problem-solving skills
* Organised and proactive
* An eye for detail
* Level-headed, calm and pragmatic, exquisite appearance
How To Apply:
If you believe you have the skills and experience required for the role, then please apply via the link on this page.
If you have any questions, then please contact Richard at the Search London office.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.