Guest Services Weekend Operative - 12 Month Fixed Term Contract - Birmingham

Guest Services Weekend Operative - 12 Month Fixed Term Contract - Birmingham
Guest Services Weekend Operative - 12 Month Fixed Term Contract Send to a Friend Apply Now Salary: 10.50 per hour Department: Guest Services Location: Birmingham Published: 02 Jan 2024 Brand: Resorts World Birmingham Closing Date: 12/02/2024

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

This role will require weekend work only, working 16 hours per week, fully flexible between 9am-8pm on Saturdays and 10am -6pm on Sundays. This is a 12 Month Fixed Term Contract. 

As our new Guest Services team member you will welcome and assist all visitors at Resorts World Birmingham. Your knowledge of our fantastic building and the facilities provided within is flawless and nothing is too small of a task. Going above and beyond is synonymous with your title.

What we are looking for?
• To actively participate in ensuring that all Guests are welcomed and supported during their visit to the Resort. Exemplary customer service should be undertaken at all times.
• Be an ambassador for the Resort, actively interacting and supporting our colleagues and all Guests to the Centre.
• Drive sales across the Resort through in depth product and service knowledge.
• Be professional at all times especially when dealing with enquiries such as complaints, lost children and lost property. 
• Ensure that you have a good understanding of other local amenities and attractions outside of the centre and are able to provide members of the public with guidance and local knowledge about the area. 
• To work closely with other teams such as Security and Marketing and provide support when required.
• Undertake any other reasonable duties as required to meet the needs of the business

Skills and Experience required:
• A dynamic personality
• Excellent customer care skills
• Positive can do attitude
• Good communication skills both verbal and written
• Flexibility to work weekends, bank holidays, school holidays as required
• Bubbly, enthusiastic and energetic
• Product knowledge
• Attention to detail
•Confident and friendly
• Able to work individually as well as part of a team

Desirable:
• Experience in a similar customer service role

What is a Genting Employee?

At Genting it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members