Hair Stylist / Colourist -German Speaking - Remote

Deutsch sprechender Friseur / Kolorist
Bilingual (English & German speaking) Hair Stylist / Colourist - £35,000 - Remote
This is an excellent opportunity for an experienced and qualified Hair Stylist / Colourist to provide specialist support to customers from home!
Hair colour company is seeking an experienced bilingual (English & German speaking) Hair Stylist / Colourist to support their customer services team.
This a remote position working 40 hours per week – 9am to 6pm, Monday to Friday.
The bilingual (English & German speaking) Hair Stylist / Colourist will use their colouring knowledge and excellent customer service skills on a daily basis to assess clients' individual hair colour cases online and provide customer service via phone, email and live chat. Duties include:

• Providing hair colour consultations in German and English via phone, email and chat from your home office. This will include overseeing and creating hair colour formulations via our online software
• Support clients in an online based contact centre environment through phone calls, emails, etc

• Match clients' desired hair colour and expectations to encourage repeat orders and/or rebooking
• Proactively build effective working relationships with clients and colleagues to ensure best customer outcome
• Demonstrate critical thinking by fully analysing clients' objectives and concerns and providing appropriate solutions

The ideal bilingual (English & German speaking) Hair Stylist / Colourist will have the following knowledge, skills and experience:

• Current NVQ Level 2 in Hairdressing or equivalent
• Salon experience
• Bilingual in English and German
• In depth understanding of colour formulation and theory
• Positive attitude
• Aptitude for selling and cross-selling
• Excellent verbal and writing skills with good grammar
• Highly motivated, flexible, & energetic

ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED.