Head Of Client Affairs (Adult Social Care)

Be part of a service where your skills and knowledge are valued. This is a vibrant place to work, and where you take ownership of the high quality work you do with organisational support.

Bracknell Forest’s People Directorate has a new exciting opportunity to recruit to a Head of Client Affairs: Adult Social Care in the Commissioning Service as part of the wider People Directorate

The Client Affairs team covers financial assessments, direct payments, deputyship and debt within Adult Social Care. The team are skilled at providing a holistic and person-centred service, which focuses on consistent and high quality outcomes for people.

As a Head of Service working in a fast-paced environment, you will be responsible for supporting the team to ensure they are compliant with all legislation whilst providing a professional and supportive service to both the people we support and the operational teams.

We are constantly looking at ways we can work SMARTER and to support individuals in an empathetic and understanding manner will be vital in the role. The role will be supporting our front-line services ensuring that innovative tools and technology are used effectively when delivering services.

Working with several stakeholders across the council will mean a better service and outcomes for individuals of Bracknell.

What it’s like working in our team…

The role is responsible for a team of 9 who provide vital financial support for our Adult Social Care clients. The team focus on providing excellent service to clients, and by working closely together, we are there to support each other.

The role will be challenging but there will be satisfying outcomes. Each day will be different and your workload will be mixed, and you will be supported by the core ethos and values of the team.

You will be supported to carry out the following duties, responsibilities and training…

• Develop and implement financial strategies, procedures and processes that align with the department's goals and objectives.
• Provide visionary leadership to the Client Affairs team, fostering a culture of accountability, innovation and continuous improvement.
• Analysing, developing and improving system processes and solutions to meet business requirements across all Social Care Finance and System teams
• The post holder will be the Council’s expert in relation to ContrOCC; determining strategies, policies and processes, and assessing the impact of internal and external changes.
• Accountable for the strategic governance and operational leadership that the service meets the current and future business needs of the Council commitments and the Council strategic business plans priorities.

The benefits you will experience are…

• An inclusive and social working environment with a variety of staff networks
• Opportunities for flexible and agile working, we offer a hybrid model of working to

promote flexible working around personal and family commitments.

• Generous annual leave commencing at 28 days increasing after 3 years’ service to

33 days (pro rata for part time). With additional annual leave purchase policy.

• Regular opportunities for development with internal and external training courses.
• A great office location next to travel links and the regenerated town centre.
• Internal sports and social club opportunities.
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing.
• Discounted leisure centre and gym membership.
• Supermarket discount.
• An interest free loan for a rail season ticket.

What we’re looking for…

• We are looking for an experienced, confident and reliable person who is committed and passionate about providing an excellent service for our residents.
• The successful applicant will be responsible for setting strategic direction, planning and performance monitoring of the teams; including operational oversight and management of the four functions within the wider team.

Interview date

Interviews will be held on Wednesday 24th April.

Want to ask us a question?

For an informal discussion or to ask any questions about this role, please contact:

Name - Alison Smith - PA to Assistant Director

Email: Alison.Smith@bracknell-forest.gov.uk

At Bracknell Forest we champion equality, diversity and inclusion and welcome applications from candidates from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, or age. As a Disability Confident Employer, please let us know if you need any adjustments at any point during the recruitment process by contacting our friendly recruitment team on recruitment@bracknell-forest.gov.uk

We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.

Bracknell Forest Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.

We can only accept applications from candidates currently residing in the UK.

Any candidates that are currently residing in the UK and wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria.

No agencies please.

Job Types: Full-time, Permanent

Salary: £52,204.00-£57,410.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Health & wellbeing programme
• Transport links
• Work from home

Schedule:

• Monday to Friday
• No weekends

Work Location: Hybrid remote in Time Square, RG12 1JD

Reference ID: People/24/274268