Head Of Corporate Relationships And Fundraising

Community spirit. Ceaseless ambition. Passion that just keeps growing. 

Relationship Executive

£26,000 - £28,000 plus

Reports to: Divisional Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Home-based covering North East England, Yorkshire and Northern Ireland. Candidates must live on patch or within 50 miles due to business need.

Closing date: 10 March 2024 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: Competency Based Interview

Interview date: W/C 18 March 2024

At Cancer Research UK, we exist to beat cancer.

We are looking for an ambitious and organised Relationship Executive to join our Supporter Led Fundraising team in the Northeast. You'll be acting as the face of the organisation by managing and developing relationships with Individuals, Group and Corporate Supporters who raise funds for Cancer Research UK. This will mainly be via phone or email, so you'll be able to provide excellent customer service and possess top notch communication skills. We are looking for someone who is passionate about our cause, as well as someone looking to develop through the team, there will be plenty of opportunity for you to get involved in managing higher potential supporters and supporting the Relationship Managers and Divisional Manager

What will I be doing?

• Managing initial and ongoing contact for Lower, Mid Value or Light Touch relationships, including and not limited to Individuals, Fundraising Groups, Corporate Organisations.

• Providing excellent customer service to support fundraisers via phone and e-mail, enhancing their experience and driving increased Income and lifetime value

• Providing timely contact to Supporters at various stages of their fundraising journey.

• Identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team

• Identify Supporters with high value potential or specific stewardship requirements across Income streams, and pass relationships to the Relationship Manager to maximise income,

• Responsible for achieving agreed Income target(s)

• Ensure Supporter records are entered and maintained on CRM systems and associated databases

What skills will I need?

• A proactive approach and problem solving attitude

• Experience of providing excellent customer service or account support

• Strong and clear communication skills, both written and verbal

• Good listening skills, able to build effective and valuable relationships with both Supporters and Colleagues alike

• Experience of working collaboratively

• Excellent attention to detail with experience of using a database management system (such as Siebel or salesforce)

• Excellent organisation and time management skills

• Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .

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