Company

Rapport Guest ServicesSee more

addressAddressLondon, Greater London
type Form of workFull Time - Permanent
salary Salary£46,800
CategoryAdvertising & Marketing

Job description

Job Introduction

Are you someone who thrives working in a fast-paced environment, managing people and supporting clients? We are recruiting a Head of Events to join the Rapport team at one of our client sites in the heart of the City of London. Join our energetic team and play a key role in helping our customers to have the best customer service experience. 

This role is responsible to lead a team of 10 and work collaboratively with other suppliers and clients to deliver successful meetings and events. 

The client company is a Fortune Global 500 company, where excellence and creativity are the norm every single day.

Main Responsibilities

  • Planning and managing events from start to finish
  • Ensuring a smooth running of Events on the day
  • Empowering and supporting the team, colleagues and suppliers to deliver a great service
  • To recommend, select, and help locate or obtain products and services based on customer needs and desires
  • Day to day event management for all event activity
  • Preparing monthly audits and reports

The Ideal Candidate

Key requirements of the job are a minimum of 3 years Events experience and a minimum of 2 years management experience.

The ideal candidate will: 

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Have the passion and drive to deliver the very highest levels of customer service 
  • Have an outgoing personality, understanding the professional etiquette, and be able to easily build rapport with key stakeholders (internal, external and VIPs)
  • Have great interpersonal skills, an outgoing and vibrant personality
  • Demonstrate ability to adapt and flex your working style and behaviour to adapt to the environment of the site you are working at
  • Demonstrate an excellent command of the English language, both in verbal and written communication
  • Be creative, proactive, organised, detail-oriented, process-driven, quick learner and resourceful with a can-do attitude
  • Have the ability to work well under pressure and act both proactively and intuitively 
  • Ideally have front-of-house reception experience in a luxury hotel, premium airline, retail, or a corporate environment 

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

  • Refer a friend Scheme
  • Pension
  • Life Assurance
  • Access to Aviva DigiCare Workplace App
  • Access to our Perks at Work Benefits Portal for various discounts
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work
  • Employee Assistance Programme

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

  • In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
  • We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
  • Top 30 Best Places to Work in Hospitality in 2021 winner.
  • Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport

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Refer code: 2927197. Rapport Guest Services - The previous day - 2024-03-07 19:28

Rapport Guest Services

London, Greater London
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