Head Of Public Programme & Events

Job title: Head of Public Programme & Events
Salary: £45,000 - £57,500 PA
Location: Albany House, London & Hybrid.
Contract Type: Permanent
Band: 3B

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

About London Transport Museum (LTM)

Based in Covent Garden, we are the world’s leading museum of urban transport and an award-winning day out. But that’s just part of our story. We are passionate. We are curious. We are adventurous.

As a heritage and education charity, we reach every primary school in the capital to fire the imaginations of tomorrow’s engineers, designers, scientists, and arts enthusiasts. With business partners and industry decision-makers, we tackle the topics that matter to London, from smart cities to green innovation.

We want to close skills gaps, redress gender imbalances and create opportunities for under-represented and disadvantaged communities.

We want to ignite curiosity to shape the future.

Overview of project/role

The Head of Public Programme & Events is critical to driving a step-change in the ambition and scale of the experiences we create to ignite curiosity to shape the future and the Museum’s capacity to deliver these.

The Head of Public Programme & Events will be responsible for the strategic development and delivery of Public programming and events at the Museum and Depot and with heritage vehicles out and about in London and beyond, reaching thousands of children, young people and adults each year. They will also be responsible for operational event support across Learning & Participation.

They will ensure this activity is aligned with the vision for Learning & Participation and the Museum’s Purpose and Strategic Framework and that they are reaching their maximum potential. Under their leadership, innovative, high quality and eye-catching public programming and events will drive increased audience engagement with LTM.

Key Accountabilities

• Work with the Director of Learning & Participation and Heads of the key activity areas within the directorate to develop strategy, operational and financial plans which deliver positive social benefit for audiences and ensure responsible investment of charitable funds.
• Responsible for the joined-up development and delivery of programmes for audiences as part of the overall LTM vision for Learning & Participation, including working collaboratively with the Heads of the key activity areas to find synergies and maximize opportunity across the Museum and TfL.
• Champion a participatory, audience-led, outcomes-focused and evidence-based approach in order to develop and deliver good quality, high impact projects and programmes.
• Develop and lead a multi-layered staff structure to ensure internal synergy and a culture of collaboration across Learning & Participation.
• Take the editorial lead for all content development and ensuring all output is inclusive, creative and innovative and of the highest quality, in line with overall strategic objectives, brand guidelines and meeting audience needs and expectations.
• Drive and sustain complementary partnerships at strategic levels within LTM and TfL and with creative and audience partners outside the organisation in order to deliver high quality experiences which grow and diversify audiences and deliver positive social benefit.
• Lead the development, delivery, management and reporting of funded and other project activity within Learning & Participation as required, including working with Development to fundraise for Museum activity.
  Advocate for Learning & Participation internally and externally to support the delivery of the Museum’s charitable purpose

Skills, Knowledge & Experience

Skills

• Highly effective interpersonal skills to engage and work with participants and stakeholders: exceptional ability to build personal and organisational relationships at all levels for strategic and creative benefit (Essential)
• Highly developed organisational skills: a proven ability to manage a complex portfolio of work and enable others to better manage theirs, creating and disseminating effective systems as necessary (Essential)
• Excellent communication skills to effectively represent the Museum in a range of environments and media e.g. stakeholder meetings, formal presentations, written proposals, reports and promotional copywriting, demonstrably maintaining a focus on the end user at all times (Essential)
• Outstanding combination of flexibility and consistency in approach to work; able to adapt plans as necessary to ensure delivery whilst retaining consistent focus on strategic aims for learning programmes and the Museum overall (Essential)
• Ability to strategically plan, articulate and ensure delivery of coherent programmes from varied activities (Essential)

Knowledge

• Demonstrable knowledge of learning and participation best practice in museums and a clear understanding of contemporary learning issues and opportunities (Essential)
• Working knowledge of government policy and statute relating to culture and learning (Essential)
• Demonstrable knowledge of fundraising and income generation opportunities relevant to the cultural sector (Desirable)
• Working knowledge of event and project management methodologies – in both strategic and delivery roles (Desirable)
• Demonstrable understanding of the importance of learning outcomes and knowledge of the best practice in evaluation and impact assessment approaches for museum learning programmes (Essential)
• A good working knowledge of Transport for London’s services and the history of Public transport in London or demonstrably prepared to acquire this (Desirable)
• Excellent knowledge of event logistics and operations within a cultural or heritage setting (Essential)

Experience

• Experience of working with influential stakeholders to develop and deliver activity that meets a range of needs and priorities (Essential)
• Experience of successfully building, leading and motivating diverse teams to increase and sustain high quality standards of work (Essential)
• Experience of working with evidence-based frameworks and setting objectives that are outcome focused (Essential)
• Experience of working within a results-driven environment (Essential)
• Experience of working on gallery, interpretation and capital projects (Desirable)
• Experience of commissioning and producing creative content in formal and informal learning contexts and across a variety of platforms including live events, activities, published resources and digital engagement (Essential)
• Experience of managing public engagement programmes for a range of audiences (e.g. schools, families, young people, adults, under-5's, community groups etc) (Essential)
• Experience of working in museums, heritage, visitor attractions or other audience-focused, cultural organisations (Essential)
• Experience of setting and delivering excellent standards of customer experience and service (Desirable)
• Experience of delivering complex and large-scale projects and programmes, both wholly from initial concept and also within received parameters (Desirable)
• Experience of effective budget and resource management to deliver robust programmes, including spaces, objects and people (Essential)
• Experience of innovation and developing unique and/or surprising experiences that engage people (Essential)

Additional Information

This role sits alongside two other Heads within Learning & Participation: Head of Learning & School Engagement and Head of Communities & Participation. The Head of Public Programme & Events is responsible for a team of over nine permanent and fixed term employees as well as additional freelancers. The role will typically oversee an overall annual budget of c £700,000 (inc. staffing) with additional project-specific funding. The aim is that this will increase commensurate with plans for growth. This role also oversees income generation through ticketed events of c. £450,000 per annum. Along with the other Heads they will monitor and maintain high standards of health, safety and safeguarding across Learning & Participation activity.

Equality, diversity, and inclusion
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your CV and a one page covering letter. Word format preferred and do not include any photographs or images.
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.
This will be a two-stage interview process, with first stage interviews taking place on 25, 26, 29 or 30 April 2024.

The closing date for applications is Sunday 7 April @ 23:59

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure, and travel offers
• Discounted Eurostar travel.