Head Of Group People Services

End Date
Sunday 18 February 2024
Salary Range
£101,932 - £119,920
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working, Job Share
Job Description Summary
In Colleague Success, we're passionate about making every day easier for colleagues across Lloyds Banking Group.
We strive to create amazing colleague experiences, through using technology, data and automation to continually improve day to day life for all who work here. We provide people with outstanding support when they need it, and enable colleagues to easily complete tasks relating to themselves and their teams on their preferred device, at a time that suits them.
The team currently brings together a very broad range of skills and specialisms covering Recruitment Operations, Colleague Policy & Vetting, Employee Relations, Payroll Operations & Delivery, and the delivery, change and run of the technology supporting our People function, including AI and automation. It’s a dynamic environment to be a part of, with a critical part to play in supporting our Group-wide People transformation.
As we progress on our path towards becoming a world leading People function, we're entering a critical period of continuous transformation, where we must continue to evolve and mature our operating model to ensure that colleague needs can continue to be met, and we can provide our services to the Group in an ever more optimised, automated and cost efficient way. An essential part of realising this vision involves the set-up of a new Group People Services Centre of Excellence (CoE), and we're looking for an ideal candidate to help lead on both the mobilisation and running of a team of c. 250 colleagues as a key part of our strategy towards becoming a digital People function.
Job Description
Key Accountabilities:
In this role, you'll:

• Scope, drive and lead the transition from our current Operations capability to a new, dynamic People Services function which is future facing, highly automated, agile and leverages new technology to drive better colleague outcomes

• Demonstrate the value and efficiency that our new People Services CoE can bring to the wider business, and gain consensus from across our P&P ExCo, People partnering community, and wider business

• Following stand up, own, lead and drive a scaled, effective and efficient colleague centric People Services capability which proactively delivers a mobile enabled, seamless colleague experience whilst meeting business needs and maintaining compliance

• Take end to end accountability and oversight across diverse, highly skilled, blended teams based across a wide set of locations, working together to deliver effective and colleague centric People Services activity, both within P&P and to the wider Group

• Drive and deliver new ways of working in our organisational approach to People Services across digital colleague journeys adapting and exploiting our evolved technology eco-system

• Leverage the team’s capability to boldly exploit data and insight to its full potential by using it to make truly data centric decisions which can transform our operational capability and drive our business forwards at pace

• Increase the impact of our operational support through crafting a compelling data rich and engaging narrative which allows colleagues to understand how a future facing People Services function can support them in their evolving day-to-day roles

• Bring success stories and lessons learned of where you have previously used AI & other technologies, to identify, plan and deploy opportunities for optimisation & efficiency across the People Services landscape

• Work with the AI & Automation teams, key internal partners and SMEs within the function to deploy emerging technology such as robotics, automation and AI into our operations at pace, and track the value and benefits they bring

• Have demonstrable experience of the design and delivery of operational innovation at scale, which have brought improvements to the efficiency and effectiveness of large colleague cohorts

• Show a committed investment in our people, showing leadership, coaching and mentoring to your team to help them on their career journeys, including supporting our skills based agenda

Who we’re looking for:
We’d love to hear from you if you have experience in:

• Leading the digital transformation of a HR/People Services function and now want to help LBG leapfrog into the leading AI enabled, agile People operation in the UK

• Transforming a range of people operations services across the colleague lifecycle through exploiting AI, automation and new technologies in a sustainable manner

• Operational experience within a broader international People function, including areas such as talent intelligence, strategic workforce planning, data management and HCM solutions

• Maximising the power of data and insights to drive sustained continuous improvement and data-led operational decision making. You're experienced in architecting a cloud-based tech eco-system across people operations

• Planning and deploying groundbreaking cloud-based people solutions across the colleague operational lifecycle, effective sustained change

• Being able to think strategically and deploy change using an agile approach and tools, driving down cost and increasing effectiveness

• Having a strong and demonstrable familiarity with employment laws, regulations and compliance requirements to ensure we operate within legal boundaries and mitigate risk

• Working with Workday and Service Now in an operational setting

• Demonstrating exceptional leadership skills to effectively run, empower and lead a large team of People and HR professionals ensuring they deliver excellent outcomes for our colleagues, and are engaged and aligned with the Groups vision and values

• An ability to build strong and trusted relationships with the wider Group, including executives and senior leaders, colleagues and Line Managers, and external partners

• Showing a growth mindset and demonstrating evidence of staying updated with leading industry trends and emerging technologies, and maximising this to drive continuous improvement to operational processes

• Being a known external SME in the field of technology led HR/People Operations

• Demonstrating a strong commitment to ethical conduct and integrity and make decisions which align with a large purposeful organisation’s values and standards

• Promoting inclusion equity and diversity to develop strategies to create an inclusive environment

• Identifying, assessing and handling risks and develop strategies to help mitigate any known, emerging or horizon risks within the operation

How we work:
We’re based across a number of Hub sites and are looking for a candidate that is based outside of London.
We work flexibly and adopt hybrid, whilst aligning to the Group target of being in the office for at least two days (40%) per week. The role will involve some travel across our UK team sites on a relatively frequent basis to have a visible presence across our operational teams. Infrequent international travel will also be undertaken.
What we can offer you in return:
It is a very exciting time to join LBG. Together we'll continue our market leading, ground breaking transformation and you'll help us realise the Group's vision to become the Best Bank for Customers. Here, you'll grow as a person and develop your career.
Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.
Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.
We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.
We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform in their role.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.