Head Of Operations

Job summary
Manage and develop Customer Service, Operations Support and After Sales Service for optimal customer centricity and service.Lead the department heads, ensuring efficient operations and high-performance teams.Monitor and secure KPI's for the departments.
Job seniority: mid-to-senior level
Responsibilities
• Implement sustainability measures in the departments.• Optimise processes using best practices and drive customer-centricity.• Oversee order management, returns, complaint handling, and service quality.• Develop annual plans and goal-oriented reporting for the entire area of Operations GBI.• Stay updated on market trends to adjust service offerings accordingly.• Expand professional network and contribute to international projects within the group.
Requirements
• A master degree within Business Administration or similar - Negotiable• Experience within Operations Support/Customer Support and After Sales Service.• Proven experience with leading, managing and developing teams (+7 years).• Demonstrated experience in coaching and training others.• Experience within change management and process management.• A genuine commercial understanding.• Excellent communication skills.• International project experience and a global mindset is preferred.• Willingness to travel approximately 20 days a year.
Key Skills Needed
• Leadership• Team management• Change management• Process management• Communication• Commercial understanding• International project experience
Benefits
• Competitive salary• Bonus• Other attractive benefits