AddressReporting to: Managing Director
Liaising with: CBUL Head of Operations, CBUL Head of Planned Works, Southern Water Customer Experience Lead, Southern Water Head of Operational Customer Service
Hours of work: 45 hours per week
Department: Continuous Improvement
Location: Falmer, Brighton
Key Competencies
Personal Attributes
Inspire and motivate the team and others by being open, authentic and a genuine leader who is energised by winning as a team
Ability to manage up and down, to influence customer strategy and execution.
A practical mind to find solutions, with a curiosity to improve and innovate.
Personable, proactive, professional, and able to demonstrate full commitment to stakeholder management.
Exemplary communication and report writing skills.
Experience Required
Established skills in providing high levels of customer service where you have utilised your leadership experience to achieve targets on both an individual and team basis
Demonstrable experience working within a fast-paced operational environment where priorities frequently change
Desirable Qualifications
Leadership / Management / Engineering qualifications to degree level
Qualifications in programme and change management
Experience within a regulated environment
High level IT skills in Word, Excel, Power BI, PowerPoint and MS project
Role Purpose
To develop & implement best practices (cost, quality, benefits) for the successful delivery of Programmes of work and projects to stakeholders across the business.
To provide reports to the client and functional management to demonstrate current status and future plans to address and manage change.
To own and manage the Quality Management System and Compliance desk
To deliver operational reporting
Role Summary
Lead the PMO, including the Compliance desk and Continuous improvement initiatives within the organisation
Develop and implement a strategy for the PMO to assist in the business, meeting or exceeding its forward strategy
Functional Management of the Compliance Desk, project managers, project engineers, projects support and planning
Development of the PMO & Compliance desk as process and procedure owner, ensuring the successful implementation of the PMO’s strategy, responsibilities, services and deliverables
Head the risk management function
Responsible for improving project delivery, processes, systems and guidance
Ensure cross-programme dependencies are managed
Coordinate best practice and ensure lessons learned are logged
Define and embed project control and governance
Provide support to project planning, milestone management, scope management, resource forecasting; financial management; change management across the PMO
Prepare regular status reporting to both clients and within all levels of the CBUL business (including parents)
Ensure efficient change control methods and process are utilised
Continuous improvement
Carry out any other duties appropriate to this post
Benefits
Competitive Salary
25 days annual leave
Car allowance (if deemed business user) - £6,930 per annum
Access to Group Pension Scheme after completion of probation
Life Assurance and Critical Illness cover if joining pension scheme
Healthcare cover for employee and family
Access to Employee Assistance Programme & Medicash after successful completion of probation
Continuous Development Opportunities
