Head Of Sales & Customer Service

Head of Sales & Customer Service - Leisure / Luxury Sales c. 55 - 60K + bonus East Midlands Hybrid (2 days in the office)

Gleeson Recruitment Group are partnering with a well-known leisure and luxury sales organisation to recruit a Head of Sales and Customer Service.

Are you a dynamic and strategic leader with high level commercial acumen? Our client, a leader in the marine industry, is seeking a Head of Sales and Customer Service to join the team. Reporting directly to the Sales & Marketing Director, this role is crucial for driving the success of their brand and achieving growth targets.

More about the role:

Sales Strategy and Planning:

• Collaborate with the Sales & Marketing Director and Head of Commercial Finance to build robust annual sales budgets aligned with long-term growth goals.
• Develop and execute the overall sales strategy, fostering effective collaboration with the Operations team and Brand Marketing Manager.
• Analyse market trends and competitor activity to identify opportunities and threats.

Delivery of Annual Sales Budget:

• Drive sales through multiple revenue streams utilising effective enquiry management and conversion processes.
• Establish clear conversion KPIs reporting to Exec and Board.
• Champion a culture of Sales excellence across the business.

Sales Reporting and Analytics:

• Manage the Customer Service team and collaborate with the Commercial Finance team to create robust sales reports.
• Provide analytics and recommendations to the Sales & Marketing Director and Exec team to improve delivery against business goals.

Supplier Management:

• Lead relationships with external suppliers.
• Ensure best commercial terms and supply arrangements.
• Promote positive collaborations with external suppliers across the network.

Customer Service Management:

• Work closely with the Operations team to drive best-in-class Customer Service management.
• Establish and communicate Customer Service response times and quality standards.
• Ensure effective onboarding processes for new customers.

Product and Promotional Development:

• Collaborate with the Sales & Marketing Director to review product range and price points.
• Provide input on promotional recommendations for tactical sales conversion needs.

Leadership and Team Management:

• Lead, inspire, and motivate the sales team to achieve and surpass sales targets.
• Foster a positive and high-performance culture within the team.
• Act as a coach and mentor, conducting regular performance reviews and implementing development plans.

If you have what it takes to deliver in this role, please apply today. We ask that applicants have experience working in Leisure and/or Luxury Product Sales.

We look forward to receiving your application.

Team Gleeson

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