Head Of School Delivery

At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading.

As the Head of School Delivery, you will sit on the Senior Leadership Team and be accountable for the delivery of our ambitious school strategy. You will also support the development of new service lines while ensuring our programmes deliver impact and provide much needed support to our partner schools and the children we support. You will also be accountable for strategic relationships with local authorities and Multi Academy Trusts, as well as other partners, so we can support as many children as possible. ​

​We’re looking for a proactive self-starter who is keen to make a real impact in a growing organisation. You will already have a proven track record in a sales, account management or programme development role or similar position, as well as a proven track record of meeting, and leading a team to deliver on ambitious targets. You will have robust experience of building successful commercial relationships and strategic partnerships to drive growth.​

Help us change the story for more children.​

Outcomes of the role​:

• Bookmark meets its School Delivery targets to provide the maximum number of reading sessions possible through our partner schools. 
• Support the development, initiation, launch and ongoing deployment of our school based and community programmes.
• Management of key partnerships with a cross functional view on outcomes for the wider benefit of the charity, in particular those with Multi-Academy Trusts, local authorities and publishing/literacy partners. 
• Assist Bookmark to become the lead literacy. partner organisation for schools in need.

Responsibilities

School engagement and account management

Working with our School Relationship Managers (SRM), you will:

• Be accountable for KPIs relating to, school activeness, cancellation rates, no show rates, number of Schools supported per SRM and school satisfaction.
• Own the school partner customer journey, from lead capture to conversion, and repeat customers; using analytics to improve this journey. ​
• Work with SRMs to improve / streamline school experience and NPS score.​
• Be responsible for overseeing efforts to drive down schools’ contribution to no show and cancellation numbers –this is a key lever will help to increase the number of reading sessions delivered​
• Help with reviewing the impact of our reading programme and other service lines, working with the Impact team in order to identify continuous improvement opportunities and ROI.​

School business development 

Working with our School Business Development team, you will:

• Build our brand in the school community, working across local authorities, academy chains, English hubs and networks to build relationships and find the right schools.
• Be an ambassador for Bookmark at regional and national events to attract new partner schools, partners and supporters.
• Accountable for the development and maintenance of a comprehensive working database of Schools on our CRM platform, recording key attainment data and agreed performance metrics. Use the database to drive intelligence for each regions, which will then inform our tactical approach.​
• Responsible for setting and meeting targets for the school pipeline, working with our technology team to onboard schools. 
• Work in collaboration with the marketing team to ensure that (school) campaigns are delivered on time to brand standard and meet the charity’s ROI objective.​

School based and community programmes

Working with our programme development team you will:

• Execute the development of new programmes of work, to support literacy in our network of Schools. 
• Manage the project implementation of our programmes of work, working alongside our Head of Volunteers to further access to our volunteer programmes were appropriate. 
• Oversee the smooth delivery of our school based and community literacy programmes. This includes our flagship Literacy Partner Programme, Reading Programme, School Network Programme as well as our Your Story Corner expansion and Story Corner Magazine distribution. 
• Work to build upon and develop our Story Starter Programme (Early Years provision) and parental engagement strategies.
• Stay at the forefront of literacy developments to build innovate programmes of work to support literacy in primary schools in the UK. 

Safeguarding

Our Head of School Delivery will be a Deputy Designated Safeguarding lead, working with the Safeguarding team to ensure our programmes are safe for our stakeholders. 

Essential Experience:

• Proven track record of outstanding performance in a sales, account management or programme development role.
• Strong understanding of project and programme innovation, development and innovation.
• Demonstrated ability to take data led decisions, work in a KPI driven environment and delivery results.
• Strong verbal and written communication skills, with the ability to articulate our work, present to stakeholders, and represent the brand effectively.

CAPABILITIES / MINDSET:

• An outcome-oriented mindset with a focus on setting clear, measurable objectives and driving the team toward achieving results. Focusing on ROI and delivering value to the organisation.
• A strategic thinker with the ability to develop and implement bespoke strategies aligned with overall business objectives to support specific literacy challenges.
• Curious and open minded, able to question the status quo and open to suggestions and ideas to solve the next challenge. Being open to calculated risks and willing to explore new, innovative approaches.
• The ideal candidate should demonstrate adaptability and a willingness to embrace new technologies and methodologies to stay aHead of the curve.
• Strong analytical and numerical skills are essential for this target led role.