Head of Service

Do you have experience within commercial vehicle sales and the service environment?Do you have experience of delivering market leading satisfaction and internal efficiencies across a Service Network?

Trucks, buses or vans: MAN Truck & Bus is one of Europe’s leading commercial vehicle manufacturers and providers of transport solutions. The product portfolio includes vans, trucks, buses, diesel and gas engines as well as services related to passenger and freight transport.

We have an exciting opportunity for you to join our company as Head of Service, as part of the Customer Service Management Team, on a full time, permanent basis. The purpose of the role is to Develop, lead and manage the UK Service & Maintenance portfolio as well as the MAN UK GoTo Market Strategy across all channels to achieve set objectives and targets.

This role in field based in the UK and although our Head Office is in Swindon, we work in an agile way and you will have the flexibility to manage your time and location of work accordingly.

In this role you will be responsible for:

• Developing, managing and optimising support and service processes, tools, and systems.
• Ensuring the UK MAN Service Core Process is ‘fit for purpose’ and ‘future proof’, delivering market leading satisfaction and internal efficiencies across the MAN UK Service Network.
• Ensuring key Customer Service Touchpoints are optimised and work to reduce downtime, making sure vehicles and services are reliable and value for money.
• Work with Munich Head Office at every opportunity to share best practise and ensure UK service portfolio is aligned.
• Financial Responsibilities will be include - Service CXi UK target, R&M portfolio revenue & CM1 budget, M24 CTO targets.

In order to perform this role effectively, you will:

• Be an excellent leader
• Be able to continuously improve processes
• Have excellent communication and experience of customer relations at a high level

Experience/ qualifications required:

• Minimum of 8 years experience in commercial vehicle sales and service environment at least 3 years in a senior national role with a significant strategic element. Experience includes responsibility for service sales.
• Experience in managing budgets and costs
• Experience managing senior stakeholders, internally and externally
• Full driving license
• Valid work permit

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.