Head of Supplier Relationship Management - Leading FM Firm

Head of Supplier Relationship Management - Leading Facilities Services Firm

Salary: £90,000 + bonus + package

Location: UK Hybrid (home based / office and ability to travel Nationwide required)

Contact: jobsmn@bramwithconsulting.co.uk

We are currently partnered with a world-leading facilities management firm, dedicated to delivering innovative solutions that enhance operational efficiencies and customer satisfaction across a broad range of blue-chip and FTSE-listed organisations. With a presence in over 50 countries, this organisation partners with clients across every sector, including retail, healthcare, logistics, commercial property, and construction. Over the last 40 years, they have tailored their approach to shape the future of FM, utilising the power of innovation, technology, and data. They are truly world-class and pride themselves on their outstanding delivery to drive efficiencies across facilities services that benefit customers all over the world.

The Role:

Following a recent transformation plan, they seek an experienced Head of Supplier Relationship Management to join the executive team and oversee Supplier Relationships for a major, £Multi-billion client. Your role will involve managing a team dedicated to SRM support, reporting, and contract administration, helping you manage suppliers and report on performance. You will create strong oversight and assurance processes, using data-driven insights to monitor emerging issues and risks related to supplier performance, legal or regulatory compliance, due diligence, or financial control.

A key requirement of the role will be to lead the supplier management improvement programme, owning supplier performance, communicating, and embedding new governance in line with procurement best practices. This SRM approach will set targets to deliver additional value from its relationships, building partnerships that yield innovative solutions and continuous improvement.

Key Accountabilities:

• Manage Supplier Relationships and contract delivery within key client accounts, building engagement and trust with major client contacts
• Drive team performance to deliver excellent service and push suppliers to excel, using performance scorecards
• Review management information to ensure KPI and SLA compliance, creating standard reporting packs for key Supplier Relationships
• Lead, coach, and motivate a dedicated supplier management team, developing a culture aligned with company values
• Implement talent management, succession plans, and mandatory training, while consistently applying company policies
• Foster engagement, address underperformance, and recruit team members in line with business strategy
• Positively impact the P&L through effective budget management and delivery of in-life savings

Knowledge and Skills:

• Degree level education or equivalent experience.
• Desired: CIPS qualification.
• Preferred: Experience in FM industry and multi-site environments.
• Strong commercial and supplier management skills.
• Ability to lead and manage team performance.
• Excellent relationship-building and communication skills.
• Strong analytical and problem-solving capabilities.
• Strategic and commercial acumen.

This is a unique opportunity to join a leading organisation at a pivotal time. You'll have the chance to transform supplier management processes and work with cutting-edge technology alongside a global team of experts dedicated to driving success for businesses worldwide.

For more information or to have a more general discussion, please send your CV to Molly at jobsmn@bramwithconsulting.co.uk