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Salary Job Purpose To assist medical personnel in the care of patients, to include treatment, preventative care, screening and patient education. The post will also include some administrative duties. They will act as a focal point of communication between patients, doctors, nurses and other members of the primary Health Care team. Main Responsibilities and Duties 1.
Nursing New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the practice BP monitoring Urinalysis Phlebotomy ECG Assist with childhood and adolescent immunisations, maintaining any Child Health and practice records including completing any necessary claims to the Health Authority, reporting any problems to the practice administrator Provide lifestyle advice to patients making any necessary referrals within the practice Weight monitoring Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager Ensure sharps bins are ready for collection Restocking/maintenance of equipment Restocking of clinical areas and consulting rooms 2. Administration and professional responsibilities Participate in the administrative and professional responsibilities of the practice team Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes Ensure the clinical computer system is kept up to date with accurate details recorded Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator Ensure accurate completion of all necessary documentation associated with patient Health Care and registration with the practice Ensure collection and maintenance of statistical information required for regular and ad hoc reports Attend and participate in practice meetings as required Assist in formulation of practice philosophy, strategy and policy Restocking and maintenance of clinical areas and consulting rooms To create and send recall letters for clinics To assist in seasonal and special projects as requested e.g. flu campaign Ordering and display of health promotion materials Management of medical records Ensure that records are accurately assembled in advance of each consulting session Ensure that records are available in the instances of urgent consultation Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to Ensure correspondence, reports, results etc are filed in correct records Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover Management of appointment system Ensure total familiarity with all appointment systems, including regular and incidental variations Book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients Monitor effectiveness of the system and report any problems or variations to the senior receptionist Any other delegated duties considered appropriate to the post SPECIAL REQUIREMENTS FOR THE POST An understanding, acceptance and adherence to the need for strict confidentiality An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations An understanding and acceptance of own capabilities and awareness of own limitations Ability to work without direct supervision and determine own workload priorities Basic keyboard and computer skills Flexibility of working hours Excellent communication skills Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice and 100Folds Health & Safety policy, Health & Safety manuals, and Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment.
Lack of facilities to be escalated as appropriate Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of work space standards Waste management, including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Demonstrate due regard for safeguarding and promoting the welfare of children Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice and 100Fold procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by 100Foldas part of this employment, such training to include: Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services You will: Apply both 100Fold, CIH and practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
