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SalaryAbout the Company
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Health Club and Spa Operations Manager at Brandshatch Place Hotel & Spa, part of Hand Picked Hotels.
One of the most renowned country house spa hotels in Kent, Brandshatch Place Hotel & Spa, is a beautiful rural retreat nestled within 12 acres of glorious parkland and gardens. Providing a boutique home-away-from-home, the property’s convenient location to the capital provides the best of all worlds, whether visiting for business or leisure.
About the Role
- As the Health ClubOperations Manager you will understand the importance of member retention and will contribute to ensuring high standards of service are consistently delivered to our members and guests.
- Having the ability to manage and work well as part of the team, interacting with others in a sensitive and effective way will be a key part of the role.
- You will be passionate about maintaining high standards and delivering memorable guest experiences to ensure that all clients leave feeling on top of the world and with a clear mind.
- You will be leading the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
- Maintaining a safe, healthy and secure workplace environment, following all work protocols and engaging the team with training and upsell initiatives. Building effective relationships to create a positive learning environment will be a key requirement to ensure the success of the department and team. Making clear, confident decisions, will be second nature to you, consulting with others where needed ensuring you all reach the same goals.
- Being able to demonstrate a good understanding of business financials including labour costs, forecasting and budgets.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.
About you:
- Previous management experience working in a luxury 4/5 star Hotel Health Club environment is required for this role.
- It is essential you have current UK Fitness qualifications, NVQ Level 2 fitness instructor and level 3 Personal trainer to be considered for this role.
- Pool plant & first aid would also be considered an advantage.
- Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and full potential.
- Being driven to deliver outstanding and memorable customer service will be your passion and motivation.
- You will be excellent at building a rapport with colleagues and guests. Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.
Company Benefits
Our Benefits include:
- A competitive salary package of £32,000 per year, plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds! Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
