Health Information and Services Officer - Nutrition and Charity Sector

We are seeking a Health Information and Services Officer (Nutrition and Charity Sector) to join our team at Farnborough who would like to utilise their educational qualifications or work experience gained within the nutrition, dietetics, food technology, biomedical science, medicine, life sciences, nursing, epidemiology, biochemistry or related sectors. We are a leading organisation within a nutrition related sector operating as a charitable organization, providing advice, Information and support to our members across the UK. We can offer you the chance to join a friendly team working Mon to Fri 9am to 5pm and allow you to utilise your Degree or work experience in our specialist field. We can offer a mainly home based role with once a month on site at our office in Farnborough, free parking with a salary up to £28k annually and 25 days holiday.

The Health Information and Services Officer will assist the department Manager in maintaining the information resources and knowledge base, drawing from a wide range of research information, website publications, journals and other relevant sources. To research specific information needs for projects as required. To be responsible for maintaining the Professional membership scheme and the Information Standard accreditation. To act as a point of contact for the Helpline.

In this role, you will play a crucial part in maintaining and disseminating accurate Health Information related to allergies. You will collaborate with various teams to ensure that our resources are up-to-date, easily accessible, and meet the highest quality standards set by the Patient Information Forum (PIF).
• Develop and maintain our extensive library of factsheets in accordance with Patient Information Forum (PIF) quality mark for Health Information
• Ensure new information coming into the charity is disseminated to relevant staff members and used, where required, for the Helpline, research, factsheets, consultancy projects, online training courses and in-house publications
• Support the dissemination of allergy alerts for product recalls through the website and to individual supporters
• Provide support to ensure the website is up to date with the latest allergen information
• Support the development of content for online training courses and update with the latest information
• Ensure knowledge of current allergy issues is maintained at a high level
• Work in partnership with the Communications Team for the development and dissemination of articles, editorials, and allergy information resources for the website and social media platforms
• Act as a point of contact for Helpline telephone and email enquiries, providing help and information to supporters and other callers, as appropriate
• Work closely with the other members of the Information Team to maintain an up-to-date knowledge of current issues
• Respond to information requests and technical enquiries from corporate and healthcare professional members, or refer to other staff members, as appropriate
• Support the development and delivery of campaigns, research projects and surveys
• Support other members of the team in taking forward projects with Information and research input, as required
To be successful, you should have a biomedical or nutrition-related degree and have the below skills and experience.
• Interpreting complex research and data and communicating to different audiences
• Using an evidence-based approach to creating resources
• Supporting individuals and families either face-to-face or via helplines etc.
• Excellent communication skills, both verbal and written, with the ability to adapt for different audiences.
• Able to adapt to working in a small organisation and willingness to have a hands on approach.
• Knowledge of standard Microsoft Office software (particularly Microsoft Teams) and WordPress

In return, we can offer a generous starting salary for candidates seeking to utilize their relevant degree and secure a full time, office based role covering a varied range of tasks. We operate a largely WFH policy with Mon to Fri 9 5 working hours plus 25 days holiday.

Please submit your CV for immediate consideration.