High Impact Users - Service Manager

About the role

These two posts will lead a new team that aims to improve the outcomes of people who are frequently using NHS urgent and emergency care services.  

This team is hosted by Cambridgeshire County Council on behalf of the wider Integrated Care System, and will trial a more proactive and personalised approach. 

Interviews will be held on Friday 24th May.

For more information or to chat about this opportunity please contact Jill.Buckingham@cambridgeshire.gov.uk or patrick.allen5@nhs.net

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. 

What will you be doing?

You will be responsible for:  

• Developing, leading and managing a high performing team of practitioners 
• Implementing a new approach to support people who are using lots of unplanned services but no one partner has been able to solve their problems​ 
• Building strong relationships across the voluntary, public, and private sectors  
• Share and using learning to make improvements to existing policies and processes  

About you

You will have a track record of working in partnership within a complex network of organisations to design and deliver a service safely and effectively. You will have experience of leading a team, and a demonstrable understanding of health inequalities and a commitment to the delivery of personalised care. 

You will be comfortable and capable at building trusted and collaborative relationships.  

You will be passionate about championing improvements to how we support people and leading improvements to services, processes and policies as needed 

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• Flexible working
• Flexible Bank Holidays
• A comprehensive wellbeing package
• Our Cambs Rewards employee discounts
• A comprehensive pension scheme
• IDEAL staff equality, diversity and inclusion network.
• Camweb our staff intranet helping to keep you informed
• An employee recognition scheme

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.   We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.  We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers

Attached documents

• HIU Service Manager JDPS.pdf
• HIU Tier 1 Information for applicants.pdf