Highly Motivated Care Manager

Salary within the range of £30-32 thousand pa, dependent on qualifications and experience.We are a CQC validated good employer, rated GOOD. We are located right in the heart of Croydon with a vibrant cultural and social scene and excellent transport links.
Hands OF Hope is well regarded, and we are seeking to recruit Highly motivated, and person centred and focused with good interpersonal skills, to join our team. The role involves:
Job Types: Full-time, Permanent
Salary: £30,000.00-£32,000.00 per year:
Benefits
• Additional leave
• Company pension
• Employee discount
• Employee mentoring programme
• Referral programme
• Paid training
We are currently working to recruit a Care Manager for our service based in Croydon .
As the Care Manager, you will need to possess leadership qualities that engage and motivate your team of Care Assistants and Care Coordinators. You will set clear expectations to ensure a high standard of care is delivered across every area of the business.
You will be proactive, self-motivated, and passionate about delivering exceptional customer service while focussing on business growth and building a strong brand reputation. You will also have great people skills and have experience in establishing trust and building relationships with clients, families, external stakeholders, and and colleagues. A passion for quality is a must which will enable the business to fulfil its potential in terms of client growth, customer satisfaction, employee satisfaction, regulatory compliance, and overall financial performance.
Key responsibilities:
• Manage a fully integrated 7 day a week homecare service.
• Rostering and Ensure that Regulatory Requirements are met
• To ensure a high level of records are imported and held on HCR for both Care Workers and Service Users.
• To manage and monitor the branch’s rostering requirements of its care team
• To ensure all aspects of health and safety requirements are adhered to as specified within the Health and Safety Policy and Procedure and in accordance with training given.
• Lead, coach and develop the team of Care Assistants and Coordinators to deliver the highest standards of care and customer service to ensure client retention.
• Increase retention by communicating and engaging with care staff.
• Manage consistent customer relationships.
• Deliver budgeted revenue and margin targets ensuring a cost-effective delivery of service.
• Drive profitable growth and development of the business.
• Working with multi-disciplinary teams and professional bodies to ensure
• Manage referrals from commissioners and local authority.
• Ensure full capacity is utilised.
• We are looking for:
• An NVQ in Health and Social Care Management (Level 5/Level 4 RMA)
• Strong experience of managing service provision in the care sector, ideally within a domiciliary and/or care agency
• A driver
• Excellent communication skills
• Strong leadership skills
• Skills in assessment and care planning with a good understanding of different conditions in order to deal with more complex care.
• Great organisational skills
• Strong knowledge of CQC standards and regulations
• Understanding of financial management
• We are looking for someone who is vibrant, self-motivated and passionate about making a difference to the lives of vulnerable people.
• Drive and Resilience.
• Excellent verbal and written communication skills, you’ll be comfortable on the phone as you are writing emails.
• Experience of working in a faced paced environment and flexible.
• Strong attention to detail and be a completer/finisher.
• A team player with strong interpersonal skills.
• Holding a full driving license and access to your own vehicle.
Schedule:
Licence/Certification:
• Driving Licence (required)