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SalaryHMRC Payments are responsible for developing and implementing standardised HMRC payment processes for all Heads of Duty and regimes.
HMRC Payments are responsible for:
- Maximising revenue flow to the Treasury, providing excellent customer service through account management.
- Processing receipts and payments, reallocating receipts, maintaining customer accounts and reconciling HMRC bank accounts.
- Dealing with external and internal customer correspondence, telephone calls, forms and electronic enquiries on payment related matters.
We:
- Bank customer payments, allocate to the appropriate account and make repayments where required
- Reply to internal and external customer correspondence
- Contribute to the overall achievement of targets/priorities
- Process electronic work lists
- Use various computer systems to update and maintain customer records
- Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently
- Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units
- Provide assistance as required to support HMRC Peaks
See what it’s like to work at HMRC:find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
The successful candidate will:
- Work as a key part of our team to improve productivity, quality and support the implementation of continuous improvement
- Be able to gather information and apply judgement to achieve the best outcome for our business
- Display a positive attitude towards change and support the evolving business direction
- Take responsibility for personal performance in accordance with HMRC Payments priorities
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