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Form of workWhy Work for us: Employee benefits (southampton.gov.uk)
Homelessness Unit - Homeless Prevention Assistant (Homelessness)
We are looking for an enthusiastic and motivated person to work within the Homelessness Unit, helping case-holding staff to work alongside homeless families. This role will help ensure the family who are experiencing the crisis of homelessness are dealt with in a professional, empathetic and timely fashion. Skills must include excellent IT skills, the ability to deal with complex clerical duties and excellent communication skills to deal with often challenging telephone enquiries.
The role will include:
Providing clerical and I.T. support for the Homeless team in line with the Authority’s statutory obligations under the Housing Act 1996 Part V11, Homelessness Act 2002 and the Homelessness reduction act 2017.
- Compiling statistics and maintaining those statistical records.
- To maintain confidential filing systems.
- To distribute, log and monitor sensitive and confidential post for the section.
- To answer telephone enquiries – to triage enquiries from the public.
- To triage enquiries from customers made at the Homelessness Unit reception point.
- To act, at all times, within the ‘Equal Opportunities’ and ‘Customer Care’ objectives of the Division.
- To undertake other duties appropriate to the grading of the post as required.
- To work to the unit objectives and targets and to contribute in the recording of the Units statistics regarding homelessness.
The post holder is required to be familiar with the Directorates Health & Safety Policy and be aware of and observe any part of the policy related specifically to the duties and responsibilities of the post.
Contact details for informal discussion:
For further information and details regarding the position please contact Chris Payne at christopher.payne@southampton.gov.uk
Recruitment contact details:
Email: recruitment@southampton.gov.uk
Tel: 023 8083 4033
Additional information:
- The working hours for this role are 37 hours per week
- This post is fixed term for 12 Months.
- Please note that appointments are usually made at the bottom of the salary scale.
- This post requires a DBS check.
- For any posts that require a DBS check, if you have lived outside the UK within the last 5 years, you will be required to provide a Certificate of Good Conduct or a police certificate from the country/countries you have resided in. Kindly note that this is at the expense of the candidate, as well as any costs involved for translating into English.
How to apply:
To apply for the position please select the 'Apply for this job' button at the bottom of the page.
The supporting statement section of the application form must be completed, unless there are specific criteria questions for you to evidence against. Applications are shortlisted against the essential and desirable criteria found within the job description for the post. Please refer to the job description when completing your application form and evidence how you meet the required criteria/questions. A CV on its own will not be considered.
Unfortunately we are not able to accept applications that are made through a third party agency. We cannot guarantee that any correspondence sent from third party agencies will be responded to. To ensure your application is received please apply directly through our website.
We are proud to be #DisabilityConfident and support fair recruitment practices. Find out how you can get involved at gov.uk/disability-confident. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
Southampton City Council is committed to safeguarding and promoting the welfare of children, young people and adults. It is committed to delivering services to ensure they are happy, safe and have opportunities to reach their goals as responsible members of our community. We believe it is always unacceptable for a child, young person or adult to experience abuse of any kind, and recognise our responsibility to safeguard and promote their welfare. We are committed to following safe practices to ensure this and expect all employees, workers and volunteers to share this commitment. This commitment is reflected in all our recruitment and selection practices.
As a Corporate Parent we are actively aiming to support all our children in care (looked after children) and care leavers. Any applicants who are children in care or care leavers, who meet the essential criteria for the post applied for, will be guaranteed an interview.
