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SalaryJob Introduction
Rapport is currently recruiting for Hospitality and Reception Specialists to join our Rapport team, based in our high-profile client’s offices in the City of London. Our client has multiple buildings within the area, and you will play a crucial part in overseeing the Guest Services and Reception areas.
Successful applicants will be offered an appointment slot, so please keep a eye out for the invitation (please check your junk folder).
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering the highest levels of client care, outstanding service and memorable experiences. It is an exciting opportunity where no two days are the same!
This is a full-time, permanent role (40 hours per week), covering the core service hours from 7 AM to 7 PM from Monday to Friday, on a shift rota basis as per client’s needs.
Main Responsibilities
Although role content may vary, the main responsibilities within these roles are:
Your responsibilities will include to:
- Warmly greet all guests/ visitors with a smile, following agreed standards.
- Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey.
- Always look for opportunities to develop our service and innovations.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Set up meeting rooms to the required standard including the set-up of food and beverages and ensure that they are checked prior to any meeting taking place.
- Carry out cleaning duties to ensure all areas of the office, both client and internal spaces are up to the expected standard.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have passion to deliver excellent guest service in everything that they do
- Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude
- Have excellent time management and communication skills (verbal and written)
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Have the ability to work independently and as part of a large team
- Display excellent personal presentation and interpersonal skills
- Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Rapport
