Hotel Manager - Hilton London Metropole

Hotel Manager - Hilton London Metropole
The Brand - Hilton Hotels & ResortsFor nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travelers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word “hotel”. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.The RoleThis exciting Hotel Manager position will be responsible for managing the hotel, Operations Leadership team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.This is your chance to join the newly repositioned Hilton London Metropole, boasting 1,100 rooms making it the largest Hilton outside of the US, as well as being awarded World Traveller Award’s Europe's Leading Conference & Events Hotel.We are recruiting now for a passionate & experienced Hotel Manager to join our Team!You will be responsible for developing, driving and delivering the hotel’s operational excellence. The ideal candidate will have proven experience in leading a very large, complex operation with a team of highly skilled managers and directors while maintaining excellent profits and high levels of guest satisfaction.You must be able to demonstrate a high degree of resilience in the face of multiple challenges and complex regulatory environments while delivering outstanding profitability. Overseas experience is preferred in leading this international business.
 
What will you be doing?Specifically, you will be responsible for performing the following tasks to the highest standards:•    Manage and lead the hotel operation
•    Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
•    Lead in all key property issues including capital projects, customer service, and refurbishment
•    Ensure all decisions are made in the best interest of the hotel and Hilton
•    Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
•    Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
•    Lead in all aspects of business planning
•    Comply with and exceed Hilton Brand Service Standards
•    Ensure costs are controlled
•    Manage and develop the Hotel Operations team to ensure career progression and effective succession planning within Hilton
•    Deputize in the absence of the General Manager 
•    Hold regular briefings and communication meetings with the HOD team
•    Respond to audits to ensure continual improvement is achieved