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Salary An exciting opportunity has just arisen to join our Hotel management team!
Working alongside the managing director/owners and department heads you will be instrumental in ensuring the smooth running of this award winning hotel set in some of the most stunning scenery in scotland.
The hotel operates a Restaurant, Bar and Cafe (daytime) service and provides a range of outdoor activities all run from site. The hotel is well established and respected in the area and has been running for nearly 40 years and specialises in groups of various forms such as Yoga retreats, Photography courses, Music Courses and Outdoor Activity Residential courses as well as the odd wedding here and there.
ABOUT US:
A unique island hotel and outdoor activity provider. With our roots in outdoor activities we have evolved over the last 39 years into a highly rated hotel & activity provider with a good reputation for providing a range of services at a high standard. We offer experiences from half day kayaking sessions to relaxing stays in deluxe rooms and lots in between. We are a family hotel operating in a beautiful tastefully renovated country house overlooking some of the most stunning scenery you will see anywhere in Scotland. Our guests rave about our food and our staff. If we get something wrong we listen to our guests. We are constantly looking for ways to improve and provide an even better experience to the thousands of guests we welcome to this unique Scottish island every year.
What do our customers think of us?
We are already highly rated online and we are only aiming higher...are you ambitious too?!
2020 we were voted "Best Family Hotel in Scotland" - Prestige Hotel Awards
2019 we were voted "Best Hotel under 50 rooms in the West" - Prestige Hotel Awards
2018 we were voted "Best Historic Hotel" - Prestige Hotel Awards
The Hotel rates 4.5 out of 5 on TripAdvisor
The Restaurant rates 4 out of 5 on TripAdvisor
Booking.com has us at 8.8 out of 10
Google Reviews have us at 4.5 out of 5
The Role
This is a hands on role with sole responsibility for:
Admin Control of the Hotel PMS System (HOP PMS), The EPOS system (Tevalis), Phone System (Voip), Rota Software (Planday) and HR/Health & Safety System (Bright HR) as well as a number of other systems we use.
Group sales, group/event planning and client liaison
Pricing, forecasting, sales monitoring and reporting, solving any financial queries presented by the accounts department
Making sure correct cash handling and stock management procedures are adhered to by the departments heads and greater team
Dealing with customer complaints (which are actually quite rare) and replying to reviews online as well as actioning any improvements that arise from such feedback
Assisting with and sharing responsibility for….
Working with the directors to ensuring compliance with health and safety, employment law, fire safety and other legal obligations (we work with an external provider for advice and support on this so you will always be supported and up to date with the latest developments in this area)
Working on menus and F&B offerings with the head chef and Restaurant & Bar Manager
Managing department heads alongside the owner/MD, leading staff by example and making sure the team are happy and giving their best
Working with department heads to ensure that any training opportunities are available for team members who wish to advance and that training records are kept
Working on strategic plans for the future alongside owner/MD
Assisting with rota planning alongside the MD and Department Heads
Assisting with Recruitment, training and HR alongside the MD
The ideal candidate
You will be an extremely proficient in IT and the usual modern hospitality systems and software programs
You will be excellent at managing your time and be able to prioritise work in a logical way.
You will be an excellent communicator both written and verbal who listens and absorbs information, with a great memory or an excellent system of organising and recalling important information
You will be motivated, patient, approachable and outgoing
You will be a problem solver who takes ownership and sees things through to completion
Who would the role suit?
This role is an excellent opportunity for an F&B Manager, Hotel Reservations or Duty Manager who fits the ideal candidate criteria closely, and wants to take the next step up into Hotel Management. This is a seasonal job to begin with but for the right candidate this could quickly progress to a year round role with a career progression opportunity to Hotel General Manager.
What benefits can I enjoy?
Employer Pension scheme to opt into
Potential for lots of time off in winter
Personal and friends and family discount on rooms, food and drink
Free meals on shift
Free outdoor activity sessions & bike hire
Accommodation available in a staff house in Inverarish
Salary ranging between £33,000 - £36,270 based on hours 40-45 to be discussed and agreed at interview depending on winter plans
Right to work in the UK
You must already have the right to work in the UK and be able to produce documentation on request to prove this in order to progress to interview
Start Date
Late Feb/Early March 2023
Please note that we have plenty of waiting, housekeeping, bar ,reception & other kitchen jobs available so please feel free to include a CV for your partner or friend when applying.
