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SalaryFront Office Associate you will respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.
You’ll need to know your stuff:
- Records guest issues in the Guest Response tracking system
- Emphasize Guest Satisfaction in all departmental meetings
- Drive the Lobby Host Experience in the Lobby
- Drive the focus on GSS and communicate results, issues daily with associates
- Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints
- Effectively handles guest problems and complaints
- Knows Brand Standard Procedures
- In exchange for your commitment and hard work we offer a range of rewards and benefits for your lifestyle;
- Incentives and Recognition schemes
- Employee Wellbeing programme
- Discounts on hotel rooms, gift shop items, food and beverage
- Associate Benefits Website
- Meals on duty, free car parking, use of gym
- World class Learning and Development Courses and Apprenticeships
Job Type: Part-time
Pay: £11.83 per hour
Expected hours: 20 per week
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- Sick pay
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Exeter, EX2 7NN: reliably commute or plan to relocate before starting work (required)
Work Location: In person
