Hotel Receptionist

JB282:  Hotel Receptionist
Location: Bigbury-on-Sea
Salary: £22,386 per annum
Overview:
First Military Recruitment are currently seeking a Hotel Receptionist on behalf of one of our clients.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities for the Hotel Receptionist:

• Managing the booking process ensuring all relevant details are taken and the customer journey is personalised.
• Make the customers' stay a memorable experience by providing excellent service, communication and administration.
• Answer the phone, take reservations and deal with any enquiries.
• Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
• Prepare daily reports as required.
• Manage guest payments, invoices, receipts and reconcile shift transactions.
• Manage comprehensive hand over to following shift.
• Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.
• Report maintenance items to the maintenance log book.
• Ensure guest satisfaction at all times.

Skills and Qualifications for the Hotel Receptionist:

• Previous experience in a luxury hotel.
• Flexibility to work varied hours.
• Good level of written and spoken English.
• Exceptional customer care skills.
• Empathy for your guests and colleagues.
• Ability to work under pressure.

Location: Bigbury-on-Sea
Salary: £22,386 per annum