Address
Form of work
SalaryWe have a great opportunity for an experienced guest relations superstar to join the historic Rainhill Hall, developing and taking pride in the hotel reception and guest experience story.
Key duties will include:
- Delegating tasks to our housekeeping team
- Providing excellent service standards to our guests both face to face and over the phone
- Responding to emails and reviews, including for events and food and beverage
- Processing payments and auditing payment systems
- Processing hotel bookings and creating accommodation reports
- Call handling to an exceptional standard
- Dealing with guest complaints and queries
- General administration duties
Applicants must have a minimum of 2 years customer service / reception experience in the hospitality sector. Immediate start, 5 shifts per week. Full training provided. Hours vary and may include some weekends.
Job Type: Full-time
Pay: £21,700.00 per year
Benefits:
- Discounted or free food
Schedule:
- 10 hour shift
- 8 hour shift
Supplemental pay types:
- Tips
Ability to commute/relocate:
- St Helens, L35 6PG: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: reception, hotel reception, guest relations, guest experience, hotelier
