Hotel Receptionist

About us

The Ambleside Salutation Hotel & Spa is a small privately owned hotel set in the heart of the English Lake District

The Ambleside Salutation Hotel & Spa (Our Independently Owned and run Hotel is exclusively for residents only) , we are looking for a new team member to join our existing team , in return for your commitment your benefits will be

• CHRISTMAS OFF - Hotel will be Closed from 22nd December reopening 27th December
• £15.00 per Hour Live Out
• £30372.00 a year Live Out
• Straight Shifts (40 hours over 5 days)
• Up to 6 weeks annual holiday
• Uniform Provided
• Meals on duty
• Free use of leisure facilities
• Gratuities Paid Quarterly
• Live in positions are available.

Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints in a professional manner
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain accurate guest records and handle cash transactions
- Assist with administrative tasks such as filing, data entry, and email correspondence

Skills:
- Excellent communication and interpersonal skills to provide exceptional customer service
- Strong organizational skills to handle multiple tasks and prioritize effectively
- Proficiency in using phone systems and other office equipment
- Attention to detail to ensure accuracy in guest information and transactions
- Ability to remain calm under pressure and handle difficult situations with professionalism

Note: Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided.

Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests, ensuring all necessary information is collected and accurate
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or individual
- Assist with reservations and cancellations, ensuring accuracy and efficiency
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth guest experience

Requirements:
- Fluent in English, with strong verbal and written communication skills
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using computer systems and software for reservations and guest management

Note: This job description is not exhaustive and may be subject to change or modification at any time.

Job Types: Full-time, Permanent

Pay: £2,531.00 per month

Benefits:

• Company events
• Company pension
• Gym membership

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Work Location: In person