Address
Form of work
SalaryHotel Receptionist
Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for guests and play a crucial role in providing exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests upon arrival and provide them with information about hotel facilities and services
- Check guests in and out, ensuring all necessary documentation is completed accurately
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist with reservations and room assignments
- Maintain accurate records of guest accounts and transactions
- Answer phone calls and direct them to the appropriate department or individual
- Provide exceptional customer service by anticipating guest needs and exceeding their expectations
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other hotel staff to ensure smooth operations
Requirements:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Bilingual or multilingual proficiency is a plus
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Professional phone etiquette
- Knowledge of hotel operations and procedures is desirable
We offer competitive pay, opportunities for career advancement, and a supportive work environment. If you are passionate about providing outstanding guest experiences and thrive in a dynamic setting, we invite you to apply for the position of Hotel Receptionist.
Job Types: Permanent, Zero hours contract
Salary: £11.44 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Night shift
- Weekend availability
Supplemental pay types:
- Commission pay
Work Location: In person
