Hotel Receptionist

Overview:
We are seeking a friendly and professional front of house ambassador to join our team. As a front of house ambassador, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet and welcome guests in a warm and friendly manner
- Check-in and check-out guests efficiently and accurately
- Provide information about the site facilities and services
- Handle guest enquiries, requests, and complaints promptly and professionally
- Manage reservations and room assignments
- Maintain accurate guest records and identify VIPs
- Assist with administrative tasks such as answering phone calls, responding to emails, and managing the front desk area
- Collaborate with other staff to ensure guest satisfaction

Skills:
- Excellent communication skills, both verbal and written
- Multilingual proficiency is a plus
- Strong hospitality mindset with a genuine desire to provide exceptional guest services
- Bilingual abilities are highly desirable
- Professional phone etiquette and customer service skills
- Ability to handle difficult situations with patience and professionalism
- Strong organisational skills with the ability to multitask effectively
- Familiarity with hotel operations and reservation systems is preferred

Join our team as a front of house ambassador and enjoy a rewarding career in the hospitality industry. We offer competitive pay, opportunities for growth, and a supportive work environment. Apply today to become part of our dedicated team!

Job Type: Full-time

Salary: £13.94 per hour

Expected hours: 40 per week

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 19/04/2024
Reference ID: CUKGHQFOH
Expected start date: 20/05/2024