Housing Administration Officer

Job Title - Housing Administration Officer
Location - Loughborough LE11
Contract - Temporary
Hours - 37
The Role Summary:

To provide an administrative service across the Strategic and Private Sector Housing Service.
To deliver an effective and appropriate service to all service users, fairly and without discrimination.
Your key duties within the role will include:
To deliver a full range of administrative functions including the collection logging and distribution of incoming and outcoming post, word processing, filing and recording systems and dealing with telephone enquiries/ complaints in the provision of an efficient and effective service and having regards with dealing sensitively with issues in relation to vulnerable individuals.
Deal with all enquiries including managing mailboxes across the Service, from customers and partners by taking ownership of and resolving the query.
Maintain and input data into a range of databases/spreadsheets to support the Service in completion of government statistical returns and to monitor performance.
Support with organising of consultation events and other adhoc partnership and team meetings as required including sourcing meeting rooms and venues, taking and writing up of minutes of meetings, organising refreshments.
To monitor complaints using the Corporate Computerised Complaints System including logging of a complaint and responses and allocating to officers within the Service.

Key requirements
Significant experience of clerical / office administration duties.
Experience working with computerised systems.
Experience working with Microsoft Office.
Experience of working in a Customer focused environment
Good working knowledge of Excel.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)