Housing Assessment & Advice Officer

Salary: Band 7 - £29,777 - £33,945 p.a.

37 hours per week

Permanent

Are you looking for an opportunity to use your experience and gain new skills in an interesting and fast-moving environment? We are currently recruiting for a Housing Assessment & Advice Officer.

What do staff say about the job?

"It’s a job where you genuinely help people"

"Housing Needs Advice & Support is a real frontier service. It can be challenging, but there are great opportunities for sowing the seeds of positive change into people's lives"

"No two days are the same"

Portsmouth City Council:

At Portsmouth City Council we're all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority's main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role:

Portsmouth City Council's Housing Needs Advice & Support team works directly with customers to help deal with housing issues and prevent homelessness in the city. We are a busy front-line service dealing with customers who may be vulnerable and facing homelessness. We give advice, work to prevent homelessness, assist people to resolve their housing need and make assessments of housing and support needs in accordance with the Homelessness Reduction Act 2017, the Housing Act 1996 and Portsmouth City Council's Allocations Policy. We are committed to excellent customer service, and to listening to and understanding our customers' circumstances, and working collaboratively with them to identify housing solutions.

You will be part of a team which deals with customers both face to face and by telephone. You will be interviewing customers about their housing situation, and working with them to find solutions to their housing issues. This may involve negotiation with landlords, other housing providers, family members and internal and external agencies. You will need to ask personal and searching questions and listen carefully to responses so that you fully understand the customer's circumstances. Your challenge will then be to identify actions and solutions to secure housing. You will need to manage a large case load, prioritise your work and have excellent organisational skills. You will also need to build effective working relationships with customers and landlords, and explore all possible housing solutions to help prevent homelessness and the need to move.

Who is the person?

We are looking for somebody who:

• Has an interest and awareness of the issues facing vulnerable and homeless people and households with housing needs, and a desire to work to resolve these issues.
• Is able to quickly adapt to this role, drawing on experience or transferable skills gained in similar roles or from life experience.
• Is confident and can clearly and effectively communicate both verbally and in writing, interpreting legislation and explaining the impact to our customers.
• Understands the key elements to negotiations and can find ways to achieve outcomes for customers.
• Is able to listen to people and not rush to conclusions or judgements before fully understanding what is needed or wanted by a customer.
• Is emotionally resilient and able to deal with the impact of being exposed to customer's difficult circumstances, and remain professionally detached and focused even if the message you deliver involves saying no.
• Has experience of working directly with customers in a front-line service.
• Has an awareness of welfare benefits and debt issues.
• Has an awareness of equalities issues and is committed to equal opportunities.
• Works proactively and is able to remain motivated, working on their own initiative and organising their workload.
• Enjoys the challenge in finding innovative solutions to problems and has the personal skill to do so.
• Has IT skills suited to working in a busy office.
• Has knowledge of the local area and is able to visit people in their own homes and attend meetings in the local area.
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

What you'll get in return

As well as highly competitive pay you'll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

There is no set closing date - we will shortlist/assess/interview as the advert goes along and we may close this advert at any time.

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile.

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year + bank holidays
• Flexible / hybrid working
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

Please click here for all the benefits of working with us!

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk