Housing Assistant

We are proud to be partnering with a Local Authority based in the Staffordshire, who are looking to appoint a new Housing Assistant to join their friendly and proactive team on a one-month temporary contract.

This position is due to start immediately, and the hourly rate is currently £16.80 per hour via an Umbrella Company and there is one – two days working from home per week.

Duties will include (but are not limited to):

• Obtaining supporting documents for housing applications e.g., landlord references and identification documents

• Providing assistance and support to customers seeking accommodation including advice on sheltered housing and application advice

• Dealing with the management of voids or neighbourhood issues and ensuring that these are referred to the relevant service

• Managing mutual exchanges, sign ups, successions and transfers of properties

• Advertising vacant homes on the choice-based lettings systems

• Monitoring databases and keeping records up-to-date at all times

• Undertaking post sign-up administration and providing the relevant notifications

• Dealing with customer enquiries received from the Contact Centre, by digital self-serve portal, phone, e-mail, in writing & face to face

Experience required:

• Working in a customer facing role

• Housing administration

• Dealing with the Allocations

Skills, knowledge and expertise required:

• IT literate and confident in administration

• Provided advice to housing customers

Working hours:

• 37.5 hours per week

• Monday – Friday 9:00am – 5:00pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.