Housing Support Assistant

Housing Support Assistant

Stafford area (base location may vary dependent upon suitable candidate)

£22,455

37.5 hours per week

We’re looking for a Housing Support Assistant to help deliver an effective enhanced housing management service that meets the needs of our customers and assist with tenancy and voids management to help maintain occupancy levels across our supported housing services in Stafford area.

This is an exciting role to ensure front line service delivery to our customers who may receive support from partner agencies. Each day will be different, from compliance actions, welcoming new customers, resolving anti-social behaviour, to working with colleagues to support rental payments and repair delivery.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as ongoing training to develop new and existing skills and encourage progression. We have our own Learning and Development Academy, who provide a wide range of training courses, open to all.

Sanctuary also has a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

Learn more about Sanctuary Supported Living

The role of Housing Support Assistant will include:

• Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service

• Assisting with tenancy and voids management and maintaining occupancy levels
• Supporting and promoting compliance with safeguarding policies and procedures
• Building and maintaining relationships with customers and internal and external key stakeholders
• Managing the procurement and availability of supplies, furniture, and equipment
• Recording and updating relevant data, maintaining effective filing systems
• Contributing to special projects and change programmes as appropriate

Skills and experiences:

• Previous experience delivering tenancy services
• Experience working to deadlines and prioritising workload
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy to the equivalent of Grade C English and Maths GCSE
• NVQ2 or equivalent in relevant area
• Ability to extract and interrogate data
• Some experience in the use of housing management systems or similar is desirable
• Occasional travel may be a requirement of the role; therefore, a full valid driving licence is essential

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £22,455 per annum
• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

We’re proud to support the Department of Health and Social Care’s campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here

Download our Recruitment Pack to learn more about Sanctuary culture and how we can support you to #BeYourBest

Closing Date: 17 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedIn, and YouTube.

Together we can be our best so that our customers can be their best.

#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.