Housing Manager

We are recruiting on behalf of our client West of Scotland Housing Association:
Job Purpose: The Housing Manager is accountable to the Director of Housing & Community Services for the operational management of Housing Services, including leading and supporting the Team Leaders to achieve operational objectives and excellence in customer services and performance.
Duties and Responsibilities
• Embedding a culture of continuous performance improvement and ensuring compliance with all regulatory requirements.
• Line management and support of the three Team Leaders.
• Managing and providing leadership of the Housing Services teams, in performance and service delivery, in the following service delivery areas:
o Tenancy Management
o Estate Management
o Allocations
o Void Management & Maintenance
o Welfare Rights
o Rental Income & Arrears Management
o Anti-social Behaviour
o Mid-Market Rent.
• Contributing to organisational and cultural change, embedding WSHA values within all services, in line with our Vision, Mission and Values.
• Ensuring that staff with suitable skills and capability are recruited, trained, developed and motivated so that the optimum level and quality of resources are available to support the achievement of the Association’s objectives both now and in the future.
• Regularly reviewing Housing Services policies and procedures to meet changing customer expectations and changes in legislation and good practice.
• Benchmarking our performance and service delivery and engaging with other RSLs to encourage and drive a culture of continuous improvement.
• Coordinate the housing management statistics for the Annual Return on the Charter to the Scottish Housing Regulator.
• Coordination of, and primary contact for, response to Housing Management out of hours requirements.
• Ensuring all information, reports and statistics are recorded, processed or produced in line with GDPR, the Association policy and procedures and any regulatory requirements, within agreed timescales
• Monitoring performance through reports, line management and customer feedback to ensure Key Performance Indicators and service standards are met.
• Ensuring that the Association maximises value for money, quality and cost efficiencies in all its activities in line with our procurement policies.
• Promoting good quality relations with tenants, members, owners, elected representatives, the local community, external agencies and other bodies.
• Liaising closely with Corporate Services & the Customer Services Team Leader to maximise customer engagement and satisfaction with our services.
• Conducting the affairs of the Association in accordance with our Governance structures and the practices and procedures adopted by the Association.
• Contribute to the preparation of the Business Plan, the annual budget and other strategic plans.
• Being an active member of the Health & Safety Committee raising any issues of concern identified by team members.
• Attending such training courses, seminars, conferences and other learning and development events as the Association may require.
• Any other activity necessary for the fulfilment of the Association’s aims and objectives and within the job purpose of the role.
The aforementioned list is a broad overview of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.