Housing Manager

Housing Manager
Durham - Mercury House, Belmont and in the communities with our customers
Permanent, Full time (37.5 hpw), Monday to Friday
Starting salary £28,000 per annum and great benefits including Health Cash Plan
Home, a place where you belong
This is a great job opportunity for a Housing Manager to join Home Group and work within the Teesside, Durham & Sunderland Region. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.
Typical day as a Housing Manager
- Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
- You will be proactively managing anti-social behaviour in our estates, responding to customer queries and complaints.
- You will carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
- You’ll manage arrears cases working from low level cases to then potentially attending court hearings for rent, and at time compliance.
- You’ll form close relationships with both external agencies and internal departments.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a Top 10 Great Place to Work in the UK!
About You
- Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!
- Experience in any specific function of housing management such as rent, anti-social behaviour or lettings would be desirable.
- Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude.
- Passionate about delivering excellent customer service and have a genuine desire to help your customers.
- This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
- Confident working with external partners and stakeholders such as local authorities, MP’s etc
- Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.
Our team
You’ll join Tracey our Operations Manager and our brilliant Durham Housing Managers, we’re super passionate about what we do! We’re really proud of making a positive difference to the lives of our customers across the whole region! We’re a supportive bunch and we work together to ensure we meet our targets and objectives.
Job details
- This is a hybrid role, you’ll spend days working from our community patches, in the local office and the flexibility to work from home.
- We mostly work Monday to Friday from 09:00 to 17:00 but are open to
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
- You’ll need a Standard DBS check done and we’ll pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days annual leave (including bank holidays and a me day to use when you fancy!) increasing to 39, the option to buy 5 more and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Find out more
Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Finally, do let us know if there’s anything we can do, to help you shine in our process at [email protected]