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SalaryThe London Borough of Harrow is looking for a Housing Officer to provide a comprehensive housing management service to all Council tenants and lessees across the borough. Also, Housing Officers manage the Councils social housing stock and other assets to a consistently high standard of service delivery across a number of service areas.
The Resident Services team is part of the Council’s Housing Service, which is within the Adults and Housing Directorate.
Housing Officers work as part of a multi-disciplinary team delivering an efficient, high quality, reliable, cost effective and customer-focused housing management service to tenants and leaseholders of Harrow Council.
- Generic team – providing a housing management service on a patch basis across a number of service areas
- Rent team – prevention work including debt and welfare benefits advice, enforcement action and property recovery. Ensuring compliance with relevant Key performance indicators.
- Anti-Social Behaviour team – case management including prevention initiatives, mediation and enforcement action to include Injunctions, ASBO’s and ABC’s
- An understanding of the service delivery, Government Policy, Legislative frameworks and key issues, including equalities issues, relevant to the management of Housing Tenancies
- Awareness of the needs of minority groups and of issues that may provide a barrier to meeting needs
- Experience of providing housing services
- Experience of providing and developing services in partnership with other organisations
- Experience of working in a pressured customer focussed environment
- Experience of working in a diverse environment
For more information, please refer to the Role Profile/Selection Criteria
