Housing Officer

Job Title: Housing Officer
Contract Type: Secondment / Fixed Term - September 2024
Salary: £32,002.39  (£35,267.82 is achieved after 12 months successful performance in the role)
Working Hours: Full-Time 35 hours per week.
Working Pattern: Hybrid
Location: Liverpool 
For your application to be considered please attach a current CV and cover letter. 
Applications may close before the deadline, so please apply early to avoid disappointment.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits 

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Application Process:
If you share our values and are excited about making a significant impact as the Housing Officer, we encourage you to apply with your CV and cover letter. 
We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.  
The difference you will make as a Housing Officer 
The role holder will maximise the economic viability, social sustainability and self -sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an ‘Account Manager’, advocating for the customer to ensure that other teams are providing services to the expected level. 
 you will also deliver through flexible, self-led and resourceful processes that enables the front-line worker to put customer first
About you
We are looking for someone with:

• Proven track record of delivering a high quality customer service function, preferably in the housing sector. 
• Effective stakeholder management, both internally and external to the organisation.
• Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. 
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. 
• Proven track record of successfully solving difficult problems