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Form of work
SalaryWe are currently working in partnership with a Housing Association based in Southwest Wales. In pursuit of excellence, we are actively seeking a permanent position as Housing Officer. This will be a full-time position based in Bridgewater, Taunton & Western-Super-Mare.
The salary is up to £37,801.50 per annum (dependent on experience), with 28 days holiday & to buy and sell holidays and access to flexible working.
The ideal candidate will consistently deliver an exceptional standard of customer-focused tenancy and neighborhood management services. Your role will involve managing a specified area of properties, with a predominant focus on fieldwork (70%) and the remaining (30%) conducted remotely from home.
Duties will include:
Deliver a proactive face-to-face tenancy management service to customers at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges/transfers
Complete home visits responding to ad-hoc tenancy enquiries and breaches of tenancy which includes, unauthorised alterations, tenancy fraud and property related nuisance reports such as noise, garden or vehicle nuisance
Complete property inspections as part of a targeted programmed ensuring the home meets our standard and that it is safe and suitable for the customer
Work with customers where property condition failures are identified and agree achievable action plans
Identify support needs and offer information, guidance, and signpost to appropriate statutory and voluntary agencies to ensure our customers can sustain their tenancy and look after the home
Complete regular inspections to our neighborhoods and blocks of flats taking actions to deal with environmental nuisance and reporting repairs to make sure they are safe and clean
Develop and maintain collaborative working relationships with internal departments and other external agencies to ensure that we are working towards outcomes that support tenancy sustainment, create neighborhoods where people want to live and enhance the service
Safeguard vulnerable adults and children by escalating through the appropriate channels and represent housing in appropriate multi-agency meetings
Rewards and Benefits
28 days annual holiday with the opportunity to buy or sell 5 days per year
Flexible working
Free eye tests
Brilliant Maternity, Paternity or Adoption Leave
Access to training and career development
Life Assurance
Health and wellbeing packages
Company pension
Health cash plan, which includes discounts to a wide range of shops and services
Working hours:
35 hours per week
Monday – Friday, 9am – 5pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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