Housing Options Advisor

Our Client in Kingswood is looking for a Housing Options Advisor. This role you will support the delivery of statutory duties to provide front-line housing advice and homelessness services to those seeking a home in South Gloucestershire.

The post holder will conduct the assessment of all the customers approaching for housing advice and in housing need. They will identify those coming under the homelessness provision including the assessment of an applicants eligibility under homelessness legislation and hold caseload.

The post holder must be vigilant to safeguarding issues and must make referrals as appropriate when there are any concerns about the safety or welfare of any adult or child. They will be accountable for keeping accurate and up to date records and update systems as required. The post holder is expected to carry out home visits to customers where appropriate.

You will need an enhanced DBS. 

Key responsibilities: 

• Determine and enforce compliance with both the departmental and regulations and codes of practice.
• Provide advice to customers about compliance, legislation, regulation, policies and technical issues ensuring that effective customer relationships are established and maintained, advice provided is understood, accurate and any risks and benefits are identified.
• Plan and organise own work programmes ensuring that work is completed to set time scales and that service level agreements are attained.
• Identify and review the data and any analysis required to assess problems.  This will help to inform conclusions and solutions ensuring that clear options and recommendations are put forward.

Knowledge, Skills and Experience: 

• You will have experience of working in a relevant specialist environment and ideally be working towards a professional or technical qualification or already be part qualified
• You will have experience of using policies, procedures, processes, legislation and codes of practice in a similar service area.
• You will demonstrate knowledge in the use of appropriate software packages including in house systems.
• You will be able to take necessary corrective action or identify issues that need to be escalated.