Housing Options Officer

Oadby & Wigston Council are currently looking to recruit a Housing Options Officer to join us. This is a permanent part-time position, working days will be Wednesday PM, and all day Thursday and Friday starting from June 2024.

This role offers a rewarding opportunity to prevent, relieve and reduce homelessness, providing advice on Housing Options and assisting households who are homeless or at risk of homelessness to retain their accommodation or secure alternative accommodation. This role will report to the Housing Options Manager

We are looking for someone with:

• A good understanding and awareness of housing issues
• Proven experience in a customer care role.
• Experience in interviewing and/or providing advice to people who are under stress and/or living in unsatisfactory housing conditions.
• Proven ability to manage difficult situations.
• Experience of working in confidential situations with an understanding of when and how to share sensitive information with customers and relevant agencies.
• Excellent communication skills with the ability to communicate both verbally and written
• Confidence and assertiveness skills
• A housing qualification is also desirable.

We have an agile working culture which enables employees to work from home and flexibly to be able to balance the needs of their role and organisational requirements with their personal circumstances. Please note this role will be a mix of remote working and office-based working.

Oadby and Wigston is a great place to live, work and visit and our council is a great organisation to work for, with a great culture, we offer a competitive salary and employee benefits package. We empower our employees to be creative in how we deliver our services, and this delivers fantastic outcomes for residents, businesses, partners and visitors alike.

To apply for this role you must complete our online application form https://myaccount.oadby-wigston.gov.uk/service/OWBC_Job_Application_Form (CVS will not be accepted)

If you have not heard from us within 14 days of your application, please assume on this occasion your application has not been successful. Feedback will not be provided at this stage of the recruitment process.

Job Types: Part-time, Permanent

Pay: £29,269.00-£32,076.00 per year

Expected hours: 18.5 per week

Benefits:

• Company pension
• Cycle to work scheme
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay

Work Location: Hybrid remote in Leicester