Address
Form of work
SalaryHousing Support Worker
Job Profile
Main Purpose
To provide high quality housing and support services to clients in order to assist them to sustain their tenancies, to achieve their potential and to move away from crime.
Specific tasks
- Assist clients when moving in, or out of Target accommodation.
- Assess the circumstances, aspirations and needs of each client in order to make a support plan that is relevant to the client and realistic in its achievement.
- Act as clients’ keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.
- Assist clients to maximise their income and to manage their personal budgets.
- Support clients to understand their rights and responsibilities under their occupancy agreements.
- Support and motivate clients encouraging them to achieve personal goals.
- Carry out regular client risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.
- Review support plans periodically and adapt them according to changing needs
- Make sure clients pay the rent due to Target Housing as required by the occupancy agreement. Assist clients with their benefit claims where necessary.
- Monitor clients’ handling of Target Housing property and consumption of gas & electricity.
- Monitor clients’ compliance with their occupancy agreements and act to resolve non-compliance issues, informing line manager of serious breaches.
Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.
- Where appropriate, help clients with budgeting. Negotiate with other bodies on behalf of the client on the repayment of arrears such as rent owed to the Local Authority Housing Department.
- Enable and support the client to deal with conflict and disputes amongst clients and between clients and neighbours.
Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.
- Assist in the delivery and development of client activities.
- Keep all records in order that the value of the tenant support service can be audited and comply with confidentiality policy.
- Built links with external organisations, to maintain constructive working relations and to ensure client’s needs are met.
- Participate in call out duties.
- Participate in office duty arrangements.
- Provide cover for absent colleagues as directed.
General tasks
- Attend and participate in training sessions or activities as required.
- Participate in team meetings and supervision as required,
- Perform other such duties as may be required to further aims of Target Housing within the Health and Safety requirements.
- Adhere to all of Target Housing’s policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.
- Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.
Person specifications
- Experience of providing a service to vulnerable groups
- Experience of delivering supported housing services.
- Experience of delivering services to clients’ housing and accommodation
- In-depth and up to date knowledge of Welfare Benefits System.
- Knowledge of Supporting People and role of statutory authorities
- Experience in risk assessment and support planning
- Understanding of the Judiciary System in the UK
Competencies
Customer Focus (Critical)
Integrity (Critical)
Team Working (Critical)
Confidence & Judgment (Very Important)
Communication and Influence (Very Important)
Planning & Organising (Important)
Technical (Important)
Closing Date: 02/05/2024
