Key responsibilities include:
- Providing first front line support and advice to colleagues and line managers in all aspects or ER and contractual queries and challenges
- Continually reviewing process and procedure efficiencies within the department and make recommendations for improvement
- Delivering excellent customer service by dealing with all enquiries timely, accurately and in a friendly, knowledgeable, and professional manner
- Obtaining and maintaining a sound working knowledge of the systems, policies and procedures in HR.
- Maintaining a great working relationship with the HR Advisor team ensuring consistent advice and ways or working are adhered to at all times
- Providing the HR department with administrative support
- Ensuring that all personnel files are accurately maintained in a timely manner
- Liaising with the Payroll department to ensure all colleague information is correctly maintained
- Working through own initiative with minimal supervision as well as working as part of the wider Shared Services team
- Being an expert on all modules of the My Arco system and if required make recommendations for any improvements.
- A competitive salary plus up to 10% annual bonus
- 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and 8x salary Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
- In depth knowledge of IT (Advanced level Excel / PowerPoint / Word)
- In depth knowledge of Arco HR administration systems and procedures
- Knowledge of excellent customer service practices
- Working knowledge of Arco HR policies
- Experience of producing HR correspondence
- Experience of working in a confidential environment / HR Service Centre
- Highly focused on customer service with demonstrable understanding of excellent service delivery