Hr Business Partner

Purpose of the role:

This role is part of the National HR team and will provide support nationally to the firm therefore the role and

client base is varied and fast paced. This role requires someone who is able to work to multiple deadlines,

manage their workload efficiently and to be solution focused. The role will be demanding and requires outstanding attention to detail, accuracy and excellent client service including professional communication, both orally and written. The successful candidate needs to work with their own initiative whilst possessing a collaborative approach across the National People Team.

To take responsibility for supporting, advising and guiding partners, managers and employees within client groups on all aspects of people management in line with the firm’s policies and procedures, employment legislation and best practice.

Responsibilities:

Key responsibilities include, but are not limited to:

• Build, nurture and maintain effective relationships with partners and senior management within the firm, being seen as a trusted advisor
• Utilise MI data such as turnover rates, sickness costs and appraisal completion to support Business Partnering discussions with senior stakeholders
• Support and guide partners and managers on employee-relation matters such as grievances, disciplinaries, redundancies, TUPE and dismissals
• Able to assess risks, guide on commercial decision making and identify gaps in employee relation processes.
• Help and advise partners and managers on sickness and welfare matters including those relating to disability and/or mental health

• Proactively manage persistent short-term absence and long-term absence, including communication with and referral to GP/Occupational Health and working with partners and managers to provide solutions
• To lead key projects and initiatives across the National People team such as wellbeing
• To write and develop people-related policies for Employee Handbook
• To be a key point of contact for HR-related advisory queries within your client groups
• To help, where required, on complex family friendly leave queries
• To guide, as needed, on complicated flexible working requests
• To ensure any changes in relation to payroll are passed in a timely and appropriate fashion to the HR Administration Centre
• To regularly feedback to the senior team on relevant HR-related activity within your client group
• To signpost to the appropriate members in the wider People Team when a development or recruitment need arises
• Coach and mentor less experienced members of the team
• To support on the facilitation of people-related training including Management Toolkit and present at office and/or departmental meetings
• To assist on an ad-hoc basis in the firm’s annual processes such as the firm’s salary review, bonus review and appraisals
• To give ad-hoc assistance when other team members need support such as with benefits, visas and secondments
• Provide cover for others in the Advisory team and their offices when they are absent
• Travel to the different regional offices as required

Behaviours & attributes

Client Relationships -

You establish good rapport with (internal and external) clients, provide excellent service and are responsive and accessible, building solid relationships that allow us to better understand their needs and tailor our service accordingly.

Client care & adding value -

You are committed to delivering the best possible results for our clients through taking ownership of your tasks, delivering work of high standards and demonstrating an approachable and professional manner. You continually seek to improve the service you provide to your clients.

Engaging with the big picture -

Demonstrates our core values in everything you do - attention to quality, professionalism, integrity, approachability and relationships.

Leading & managing people -

With increasing experience starts to demonstrate a willingness to lead on projects and activities, or constructively challenge those who are leading and managing.

Commercial Focus -

Recognises that time is a cost and adjusts behaviour accordingly.

Managing risk -

Accepts and demonstrates personal responsibility for health and safety, data protection and other compliance areas. You demonstrate the need for client confidentiality at all times.

Self-management

You plan, prioritise and prepare in advance in order to meet deadlines and work commitments efficiently. You have an enthusiastic and positive 'can-do’ approach. You are prepared to put in extra effort to get the job completed on deadline and to the standard required.

Delivering quality

You keep up to date with what is happening in your professional area to ensure standards never slip.

Sound professional judgement & decision making

You act as an ambassador for Crowe (and your professional body) and promote ethical behaviour at all times. You maintain a high degree of professionalism in everything you go, showing resilience in challenging circumstances.

Technical skills, experience & knowledge:

• Sound knowledge of employment law
• Practical employee-relations experience including grievances, disciplinaries, redundancies and dismissals
• Excellent interpersonal, communication, coaching and influencing skills
• Demonstrable customer service skills
• Able to analyse information quickly and respond as necessary
• Professional and personally credible
• Collaborative - able to work well with a range of people
• Driven and focused approach on delivering the best possible results showing determination, resourcefulness with a sense of purpose
• An inquisitive, open-minded approach to seek out new ways to support the
• development and efficiency of the HR function
• Ethical approach to managing data. Understanding that you will be handling sensitive information about the company and its employees, therefore exercising discretion and confidentiality at all times

Required Skills & Qualifications:

• Minimum of 4 years generalist HR experience at Senior Advisor level or above
• CIPD level 7
• Experience of working within professional services advantageous