Hr Services Adviser

• To support your work life balance, we offer 80% home working options


• Join an organisation passionate about employee engagement


• Excellent opportunity to develop your administration and customer service skills within a professional HR environment

We have an exciting opportunity for a HR Services Adviser to join our HR Division at NFU Mutual. As part of the HR Services team, you will act as the primary point of contact for employees and managers with HR related queries. You will provide guidance on a diverse array of HR topics while delivering exceptional customer service for all employee transactions, in compliance with both Group and Regulatory requirements.

Your key responsibilities will include interpreting, advising, and investigating HR policies, systems, and processes, and triaging incoming queries. You will process, review, and action employee transactions across the employee lifecycle, ensuring accurate documentation and systems updated for effective statutory and HR reporting.

You’ll manage a caseload of employee screening requirements, keeping employees and line managers informed of progress and managing any adverse findings to ensure compliance with Group and Regulatory standards.

To support the development and growth of our team, you will contribute to the implementation of end-to-end HR Services team processes in line with our HR Process Excellence Framework.

If you are proactive, customer-focused with a keen eye for detail and a commitment to excellence, we invite you to apply for this opportunity to make a significant impact on our HR Services Team. To apply for this role, you must also have:

• Demonstrated experience of working in customer service coupled with a passion for delivering an exceptional service to your customers


• Excellent written and verbal communication skills, with the ability to engage with stakeholders at all levels


• Strong attention to detail ensuring accuracy and efficiency.


• Exceptional organisation skills with the ability to prioritise and manage workload effectively

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.     

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.  

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.  

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

• Salary up to £26,000 per annum (depending on experience)


• Annual bonus (up to 10% of salary)    


• Contributory pension scheme, up to 20%, including your 8% contribution  


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme  


• A Family Friendly policy that helps you balance your work and family responsibilities  


• Access to savings at High Street brands, travel and supermarkets  


• £20 contribution to a monthly gym membership – subject to T&Cs  


• Health and wellbeing plan - cashback for dentist, opticians, physio and more  


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance  


• Employee Volunteering - volunteer in the community for one day each year  


• Unlimited access to Refer a Friend £500 bonus scheme  


• Life Assurance cover of 4 x salary  


• Employee discounts of 15% on a range of NFU Mutual insurance policies.   

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're  one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.