AddressAbout YMCA St Paul’s Group
YMCA St Paul’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul’s Group has served the community for over 150 years.
About the Role
As the People Experience Administrator at YMCA St Paul’s Group, you will be crucial in delivering high-quality and consistent customer service within our People and Culture services. Your efforts will ensure a positive experience for new members joining the Charity and our current service users. Your role is dynamic, involving the timely and efficient administration of recruitment activities and day-to-day HR transactional processing. You will act as a crucial liaison between our external recruitment provider and internal service users, aiming to deliver an exceptional employee experience. Additionally, your responsibilities include meeting KPIs such as SLAs and agreed people indicators in areas of general HR Administration. You will also provide practical and supportive service for colleagues, line managers, and staff and assist in the overall provision of comprehensive HR service for the Charity.
Key Responsibilities:
Customer Service Excellence: Lead the way in delivering a high standard of customer service for People and Culture related services, ensuring a positive impact on new joiners and existing staff.
Recruitment and HR Administration: Efficiently manage recruitment activities and day-to-day HR tasks, liaising effectively between external and internal parties to enhance the employee experience.
Meeting Key Performance Indicators: Achieve targets in areas such as SLAs and people indicators, ensuring the smooth running of HR Administration.
Supportive and Effective Service: Provide invaluable support to colleagues, line managers, and staff in their HR-related needs, contributing significantly to their overall experience with the Charity.
Comprehensive HR Service Assistance: Engage in varied HR tasks, including vacancy management, recruitment administration, pre-employment checks, contract administration, and other support duties as required.
Joining us as a People Experience Administrator places you at the heart of our mission to create a positive and engaging work environment. This role offers a unique blend of responsibilities, continuously challenging and fulfilling you. Your commitment to exceptional service will be instrumental in shaping the experiences of our staff and service users, making a tangible difference in our community. As you embrace your varied responsibilities, your dedication will be a cornerstone in maintaining a supportive, efficient, and welcoming atmosphere for everyone at YMCA St Paul’s Group.
What we offer:
At YMCA St. Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
Free gym access across our sites.
Discounts from major retailers and supermarkets.
Free access to well-being and counselling services.
The ability to work from a range of outer London work locations.
Career development programmes to help you thrive.
Family-friendly policies to help you balance work-life, including enhanced maternity pay.
Life Assurance.
For a complete list of our staff benefits, please click here.
