Hybrid /Remote Customer Service Advisor

Location: Sunderland (Onsite training for 3 weeks, followed by remote work from home)
Job Type: Full-time (37.5 hours per week)
Rate of Pay: £10.42 per Hour (Weekly Pay)
Duration: 12-week Temp to Perm Opportunity

Are you tired of commuting to the office every day? Do you dream of escaping morning traffic and evening rush hours? We have the perfect opportunity for you! Join our team as a Customer Service Advisor and enjoy the flexibility of working from the comfort of your own home after an initial 2-week onsite training in Sunderland.

Key Responsibilities:

• Inbound and Outbound Calls:Handle customer inquiries, concerns, and requests through both inbound and outbound calls.
• First Point of Contact:Be the initial point of contact for customers, ensuring positive and professional interactions with excellent listening skills.
• Training:Complete a comprehensive two-week training program onsite in Sunderland to gain a strong understanding of processes, systems, and Customer Service protocols.
• Remote Work:Transition to a homeworking setup after the initial training period, utilizing provided equipment to continue delivering exceptional Customer Service from home.
• Working Hours:Adhere to established working hours between 8:00 AM and 6:15 PM, Monday to Friday.

As a Customer Service Advisor, you will be dealing with customer queries related to Disability Living Allowance (DLA), specifically new claims and mandatory reconsideration's. This involves managing customer expectations, requesting additional evidence, and providing explanations of DLA entitlement conditions.

Requirements:

• Previous Customer Service experience is advantageous but not mandatory.
• Excellent communication skills, both verbal and written, alongside excellent listening skills.
• Ability to adapt and learn quickly in a dynamic environment, meeting individual and team targets.
• Strong problem-solving skills and a customer-focused mindset.
• Resilience and the ability to work in a fast-paced, high-pressure team environment.
• Basic DBS Clearance and Full Employment History.

Benefits:

• Competitive rate of pay.
• Equipment provided for remote work.
• Fun and supportive work environment.
• Exclusive access to Adecco Associate Benefits, including retail and leisure discounts, and Mental Health support.

If you have a passion for excellent Customer Service, enjoy helping people, and are looking for job security and career opportunities with a leading provider of outsourced Customer Service solutions, we want to hear from you! Apply now and take the first step towards a rewarding career. Please note the commitment of 2 weeks of onsite training in Sunderland before transitioning to remote work.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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