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Job Description
ARE YOU A WELCOMING, CUSTOMER ORIENTATED AND ENTHUSIASTIC SUPERSTAR? ARE YOU LOOKING FOR YOUR NEXT STEP?
Ibis & Adagio London Sutton Point is looking for a Team Member to join our team!
Your mission will be:
- Welcoming guests as they arrive with great care and attention, providing a friendly and personal service
- Ensuring that administrative procedures never take priority over guest relations
- Creating and maintaining reservations, and completing a friendly check in and departure of our guests
- Anticipating our guests' needs taking them into consideration
- Having an impeccable attitude which conveys the image of the brand and hotel(s)
- Offering attentive service
- Establishing good relations with guests, offering advice, fostering customer loyalty and gain customer loyalty through the high standard of service provided
- Promoting our food and beverage services
- Completing all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Handling phone calls and e-mails
- Communicating information as necessary to other departments (floor staff, technical etc) and to other members of the team
- Ensuring that all documentation, products and provisions needed for the department and/or guests are available and up-to-date
- Preparing and serving in the food and beverage outlet
- Ensuring the working areas are kept clean and tidy
- Handling any guest complaints and/or remarks provides a response as soon as possible, respecting the Ibis 15-minutes guarantee
Qualifications
Who are we looking for?
- Personality and hospitality passion is essential
- Fast on your feet, quick to make friends
- Big on Smiles :) and massive on quality
- If this is YOU and you want more details then get in touch!
The role will focus upon welcoming of hotel guests along with working in other departments therefore a flexible, multi-skilled approach and attitude is essential. The hour of work will predominately be during the day time between the hours of 7am and 11pm.
Additional Information
BESIDES WORKING WITH OUR AWESOME TEAM...
What do we offer?:
- Salary: £11.12hr
- Employee benefit card offering discounted rates in Accor worldwide & free night stays in our UK hotels*
- Learning programs through our Academies
- Excellent training and development opportunities! The opportunity to develop your talent and grow within your property and across the world!
- Meals on duty
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Note: You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
